Customer Service Operations Specialist

7 days ago


Everett, Washington, United States RANDYS Worldwide Full time

RANDYS Worldwide is seeking a highly skilled Customer Service Operations Specialist to join our team. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.

Job Summary

The ideal candidate will have 1+ year of experience in customer service and proficiency in Microsoft Office products, including Excel, Outlook, and Word. Strong attention to detail and ability to multitask are essential for success in this role.

Key Responsibilities
  • Take incoming calls and respond to customer requests for assistance via phone and email.
  • Create and maintain internal reports, including sales spreadsheets and return documents.
  • Analyze customer records and correspondence to resolve questions and concerns.
  • Communicate with other departments, such as Shipping/Receiving and Accounting, as needed.
Requirements
  • High school diploma or equivalent required; some college coursework preferred.
  • 1+ year experience in a customer service role for a medium or large size corporation.
  • Proficiency in Microsoft Office products, including Excel, Outlook, and Word.
  • Experience with Great Plains and ERP systems a plus.
Working Conditions

This position requires strong organizational and communication skills, with a team-orientated philosophy. The ideal candidate will be comfortable using a computer, 10 key, telephone, copier, and fax.

The salary range for this position is estimated at $45,000 - $65,000 per year, based on industry standards and location considerations.



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