Customer Service Team Lead

2 days ago


Everett, Washington, United States Community Transit Full time
Job Description

We are seeking a highly motivated and experienced customer service professional to join our team as a Service Ambassador Lead. In this role, you will be responsible for leading the Service Ambassador team, ensuring excellent customer service standards are met, and providing exceptional support to customers.

Key Responsibilities:
  • Leadership and Team Management: Oversee the work of the Service Ambassador team, prioritize tasks, and ensure adherence to company policies and procedures.
  • Customer Engagement: Model excellent customer service skills, communicate effectively with customers, and resolve escalations in a timely and professional manner.
  • Training and Development: Collaborate with the training team to develop and deliver training programs for the Service Ambassador team, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Scheduling and Operations: Create and manage schedules, monitor staff performance, and make adjustments as needed to ensure adequate staffing coverage.

The ideal candidate will possess strong leadership and communication skills, with experience in customer-facing roles and supervisory positions. A valid Washington State driver's license is required, as well as the ability to work in various weather conditions.



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