Digital Product Specialist

21 hours ago

Plano, Texas, United States Hyundai Capital Bank Europe Full time

About the Role:

The Associate, Systems Analyst will be responsible for supporting the vision, strategy, and roadmap for one or more digital products/platforms, in support of the HCA enterprise digital roadmap.

This role will support the Digital Transformation team in producing digital thought leadership utilizing benchmarks, external research, and vendor relationships, to various internal and external stakeholders, including but not limited to internal HCA depts., OEM digital teams, and HQ global matrix partners.

Key Responsibilities:

  1. Collaborate with internal and external partners to manage system configuration, profiles, provide account maintenance, create dashboards & reports, and provide support & training.
  2. Support management on the development and maintenance of one or more of HCA's primary digital products; Collaborate with operations and other functional areas to understand business problems, define, and shape innovative solutions.
  3. Responsible for the planning and execution throughout the product life cycle, including collecting / prioritizing customer requirements, and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals.
  4. Support activities pertaining to product configuration and updating of Alfa business rules, credit regulatory laws and standards (Usury laws).
  5. Perform best practices benchmarking studies by leveraging all available sources including internal/ public information and SME interviews and provide valuable implications for HCA to close technology/innovation gaps against best-in-class market players.

Requirements:

  • Working knowledge of Agile project methodology and project implementation as functional expert of application.
  • Working knowledge of user interface design principles and user/ customer experience.
  • Understands strategic perspective and can deliver results in a climate of rapid change.
  • Working knowledge of HCA business, workflows, and supporting systems; ability to close business gaps with research and learnings on innovative technology-based solutions.
  • Ability to problem solve using data, analytics, business acumen, and strong troubleshooting skills.
  • Strong Interpersonal skills and an ability to influence corporate direction working closely with senior management and excellent oral/written skills.
  • Functionally savvy to support an understanding of the business capabilities and constraints.
  • Solid oral and written communication skills, including the ability to effectively present to senior management.
  • Ability to rapidly iterate and evolve product to meet customer and HCA needs.
  • Comfort operating in global environments across locations, and time zones.
  • Skilled with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word.

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