Current jobs related to Digital/Technical Product Manager - Plano, Texas - USAA
-
Senior Technical Lead
4 weeks ago
Plano, Texas, United States LTIMindtree Digital Engineering and Assurance Full timeAbout Us:LTIMindtree Digital Engineering and Assurance is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings...
-
Digital Product Analyst
4 weeks ago
Plano, Texas, United States Hyundai Capital Bank Europe Full timeJob SummaryThe Associate, Systems Analyst will be responsible for supporting the vision, strategy, and roadmap for one or more digital products/platforms, in support of the HCA enterprise digital roadmap. This role will support the Digital Transformation team in producing digital thought leadership utilizing benchmarks, external research, and vendor...
-
Digital Product Specialist
4 weeks ago
Plano, Texas, United States Hyundai Capital Bank Europe Full timeAbout the Role:The Associate, Systems Analyst will be responsible for supporting the vision, strategy, and roadmap for one or more digital products/platforms, in support of the HCA enterprise digital roadmap.This role will support the Digital Transformation team in producing digital thought leadership utilizing benchmarks, external research, and vendor...
-
AEP Technical Lead
1 month ago
Plano, Texas, United States Blue Acorn iCi Full timeJob Title: AEP Technical LeadBlue Acorn iCi is a digital consultancy that empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. We are seeking a contract AEP Technical Lead to join our delivery team.Key Responsibilities:Collaborate with Business, DevOps, and Architecture teams to deliver complex...
-
Senior Technical Product Manager
4 weeks ago
Plano, Texas, United States AT&T Full timeJob Title: Senior Technical Product ManagerJob Summary:We are seeking a highly skilled Senior Technical Product Manager to lead our product development efforts. As a key member of our team, you will be responsible for collaborating with stakeholders to understand and document business requirements, analyzing existing business processes and systems to...
-
Technical Product Lead
4 weeks ago
Plano, Texas, United States CoolSnail Full timeJob Title: Technical Product ManagerLocation: Remote (candidates must be fully onsite by day one)Duration: 2 yearsEmployment Type: Temporary Description:As a Technical Product Manager at CoolSnail, you will be responsible for leading the development of our online ecommerce products. Key responsibilities include:1. Collaborating with front-end, back-end, and...
-
Digital Systems Compliance Lead
4 weeks ago
Plano, Texas, United States Toyota Motor Corporation Full timeJob Title: Technical Product Owner, Compliance and Trade SystemsAbout the Role:We are seeking a highly motivated and passionate Technical Product Owner to lead the development and success of our digital systems in the Compliance and Trade department. As a key member of our team, you will be responsible for driving the development and implementation of our...
-
Product Owner
4 weeks ago
Plano, Texas, United States Toyota Full timeAbout the RoleWe are seeking a highly motivated Technical Product Owner to drive the development and innovation of our internal developer platform at Toyota.In this role, you will lead a team to create a world-class development environment that empowers engineers and supports our organization's ongoing transformation.As a Technical Product Owner, you will...
-
Desktop Support Specialist
4 weeks ago
Plano, Texas, United States Randstad Digital Full timeJob SummaryRandstad Digital is seeking a skilled Desktop Support Specialist to provide intermediate technical evaluation, consultation, and support of global desktop computing.Key ResponsibilitiesProvides intermediate-level technical support for desktop endpoints, including implementation, configurations, control, maintenance, troubleshooting, security, and...
-
Digital Solutions Architecture Lead
1 week ago
Plano, Texas, United States Black Box Full timeAs a Digital Solutions Architecture Lead at Black Box, you will play a crucial role in developing and implementing a comprehensive vision aligned with the company's overarching objectives. This strategic position provides transformative leadership, technical expertise, and direction to drive organizational success.The Enterprise Sales Engineering Leader is...
-
Technical Product Lead
4 weeks ago
Plano, Texas, United States CoolSnail Full timeJob Title:Technical Product LeadLocation: Plano, TX 75075 (relocation possible)Duration: 2 yearsEmployment Type:TemporaryDescription: 1) Effective communication with development teams2) Strong product management experience in ecommerce3) Data-driven decision making skills4) Ability to navigate corporate environmentsJob Requirements:Strong analytical skills...
-
Digital Marketing Principal
4 weeks ago
Plano, Texas, United States Federal Express Corporation Full timeJob SummaryAs a Digital Marketing Principal at Federal Express Corporation, you will be responsible for leading the development of strategic marketing plans, product analysis, and customer experience management. You will work closely with technology experts to develop digital products and technologies that meet the company's product and service portfolio...
-
Plano, Texas, United States PepsiCo Full timeAbout the RoleThis position will be responsible for leading the technical integration and implementation efforts in support of the Better Together Omni Channel Warehouse Project. The successful candidate will be the main point of contact for the business team on digital commerce order integration, interfacing with all aspects of the Better Together project...
-
Technical Director of Cloud Solutions
4 days ago
Plano, Texas, United States Capital One Full timeCapital One is seeking an experienced Technical Director to lead our cloud solutions. This role will be responsible for managing a diverse portfolio of technology projects and a team of developers with expertise in distributed microservices and full-stack systems.About the Role:This position will involve leading technically-oriented individuals who are...
-
Digital Transformation Specialist
4 weeks ago
Plano, Texas, United States Hyundai Capital Bank Europe Full timeJob SummaryAt Hyundai Capital Bank Europe, we are seeking a highly skilled Digital Transformation Specialist to join our team. As a key member of our Digital Transformation team, you will play a critical role in supporting the vision, strategy, and roadmap for one or more digital products/platforms, in support of the HCA enterprise digital roadmap.Key...
-
Digital Transformation Director
1 month ago
Plano, Texas, United States Perficient Full timeAbout the RoleWe are seeking a highly experienced Director to join our team at Perficient, a leading global digital consultancy. As a key member of our leadership team, you will play a crucial role in driving digital transformation solutions that help our clients exceed customer expectations and grow their business.Key ResponsibilitiesGrowth Mindset / Sales...
-
Plano, Texas, United States Capital One Full timeJob Title: Senior Manager, Product Management, Delivery Experience, Automated TestingAbout the Role:We are seeking a Senior Manager, Product Management, Delivery Experience, Automated Testing to join our team at Capital One. As a key member of our DevX, Delivery Experience team, you will be responsible for designing and delivering best-in-class solutions...
-
Customer Service Representative
1 month ago
Plano, Texas, United States Digital Matrix Systems Full timeJob Title: Customer Service RepresentativeAt Digital Matrix Systems, we are seeking a highly skilled and motivated Customer Service Representative to join our team in Plano, TX.Job SummaryWe are looking for a professional and courteous individual who can provide exceptional customer service and technical support to our clients. The ideal candidate will have...
-
Technical Support Specialist
4 weeks ago
Plano, Texas, United States ABCorp Full timeJob SummaryABCorp is seeking a skilled Technical Support Specialist to provide quality service and support to our customers. The ideal candidate will have a minimum of one year of technical experience in a customer service environment with problem resolution and technical background.Key ResponsibilitiesUtilize a help desk ticket system by logging, updating...
-
Product Manager
1 month ago
Plano, Texas, United States Axelon Full timeProduct ManagerAt Axelon, we are seeking a highly skilled Product Manager to lead the product launch and lifecycle activities for new products and services. This is a key role that requires strong leadership and collaboration skills to drive the product development process from conception to launch and beyond.Key Responsibilities:Manage cross-functional...
Digital/Technical Product Manager
1 month ago
USAA is a financial services organization dedicated to facilitating the financial security of its members, associates, and their families. Our mission is to provide a full range of highly competitive financial products and services, making us the provider of choice for the military community.
Job Title: Digital/Technical Product Manager - Mid LevelWe are seeking a dynamic and skilled Digital/Technical Product Manager - Mid Level to join our Contact Center Technologies team. This role will bridge the gap between our business needs and technological solutions, focusing on enhancing both employee and member satisfaction through innovative product strategies.
Key Responsibilities:- Performs the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
- Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings.
- Designs and drives implementation of multi-platform technology and digital solutions.
- Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
- Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
- Knowledge of Agile Methodology.
- 2+ years of product management experience working with technology supporting contact centers, specifically focusing on workforce management and/or call routing.
- Hands-on experience with Workforce Management (WFM) tools such as NICE Workforce Management and Genesys Decision tools, or experience in member conversation services, particularly in contact routing.
- Strong understanding of contact center operations and technology, with a business-oriented mindset.
- Proven ability to communicate effectively with both technical and non-technical stakeholders.
- Experience in portfolio and program management, with an agile mindset.
- Knowledge of current and emerging technology trends in the contact center industry.
- Ability to analyze complex business problems and build comprehensive business cases for product initiatives.
USAA offers a competitive salary range of $89,990-$172,000, comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
