Bilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Customer Service: Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
- Sales and Service: Build productive trust relationships with wholesale and retail customers, process sales transactions accurately, and follow sales goals.
- Inventory Management: Maintain precise work order files, pull products from the sales floor or warehouse, and stock shelves and set up displays.
- Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals and maintain a high level of customer satisfaction.
- Language Skills: Must be able to read, write, comprehend, and communicate in English and Spanish.
- Education: High school diploma or equivalent required.
- Experience: At least one year of experience in a delivery, retail, or customer service position.
- Physical Demands: Ability to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion.
- Driver's License: Valid, unrestricted driver's license.
- Paint Industry Experience: Previous work experience selling paint and paint-related products.
- Equipment Operation: Previous work experience operating tinting and mixing equipment.
Sherwin-Williams is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.
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