Terminal Operations Manager

1 month ago


Strongsville, Ohio, United States Wayfair Full time
About the Role

We are seeking a seasoned Terminal Manager to lead our Strongsville Delivery Operations and drive excellence in customer experience, employee experience, quality, and cost.

This is a fantastic opportunity to join Wayfair's dynamic team and contribute to our ambitious plans for growth over the next 5 years.

Key Responsibilities
  • Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal.
  • Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees.
  • Build a partnership with our Delivery Partners to ensure your operation has the needed outbound capacity and provides an exceptional home delivery customer experience.
  • Drive results for your building across a comprehensive and balanced set of performance metrics.
  • Develop your people by relentlessly focusing on skill development and career pathing.
  • Collaborate with several core stakeholders to ensure your building has what it needs to be successful.
  • Champion change for your team and drive continuous improvement.
Requirements
  • Ownership mentality and motivation to build the best team.
  • Strong leadership skills and ability to collaborate effectively with cross-functional teams.
  • Ability to proactively identify opportunities and implement solutions.
  • Comfort with delivery routing technologies/strategies and warehouse management systems.
  • Comfort with raw data sets and creating simple but useful templates in Google Sheets.
  • BA/BS in management, administration, supply chain, or customer service.
  • 5+ years working experience in fulfillment, distribution, home delivery or transportation.
  • Bilingual is a plus.
About Wayfair

Wayfair is one of the world's largest online destinations for the home. We're reinventing the way people shop for their homes through industry-leading technology and creative problem-solving.

We're a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.



  • Strongsville, Ohio, United States Monro, Inc. Full time

    Job SummaryMonro, Inc. is seeking a highly motivated and experienced Automotive Assistant Manager to join our team. As an Automotive Assistant Manager, you will play a key role in the efficient and productive operation of our service bays, ensuring a 5-star guest experience for our customers. ResponsibilitiesCollaborate with Store Manager on operations and...


  • Strongsville, Ohio, United States Express Wash Hold Co LLC Full time

    Job Title: Site Operations ManagerJob Summary:We are seeking a highly skilled Site Operations Manager to lead our car wash facility. The ideal candidate will have a strong background in leadership and operations management, with a proven track record of success in a fast-paced environment.Key Responsibilities:Ensure 100% customer satisfaction through...


  • Strongsville, Ohio, United States CPKC - Kansas City Southern Railway Company Full time

    Key Responsibilities:Assist in switching rail cars and making or splitting up trains in rail yards.Work as a member of a train crew to ensure safe and efficient railway operations.Operate within the framework of the union agreement to maintain a positive working relationship with colleagues.About the Role:The Conductor and Yard Manager position is a...


  • Strongsville, Ohio, United States PCRK Group Full time

    Job OverviewWe are seeking a highly motivated Business Manager to join our team at PCRK Group. As a Business Manager, you will play a vital role in assisting and supporting the Senior General Manager with overseeing the day-to-day operations of our clinic location.The ideal candidate will have experience at an assistant management level, be able to motivate...


  • Strongsville, Ohio, United States PCRK Group Full time

    Job OverviewPCRK Group is seeking a seasoned General Manager to lead our team across multiple locations. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our businesses, delivering exceptional customer service, and driving sales and profitability targets.Key Responsibilities:Manage daily operations and...


  • Strongsville, Ohio, United States Jobot Full time

    About This Role:Are you a seasoned HVAC professional looking for a new challenge? We have an exciting opportunity for a Service Manager to join our team at Jobot. As a Service Manager, you will oversee the day-to-day operations of our HVAC service team, ensuring that we deliver exceptional service to our clients.Key Responsibilities:Manage a team of HVAC...


  • Strongsville, Ohio, United States USA Renovations Full time

    Job OverviewUSA Renovations is seeking a highly skilled Project Manager to develop and execute sales plans, foster collaborative business partnerships, and drive sales growth within their respective division.Key Responsibilities:Establish and maintain effective sales relationships with major accounts/customers.Oversee strategic business initiatives from...

  • Assistant Manager

    3 weeks ago


    Strongsville, Ohio, United States 4823 Panera Bread Strongsville Relo DT Full time

    Job DescriptionAt 4823 Panera Bread Strongsville Relo DT, we are seeking a highly motivated and experienced Assistant Manager to lead our bakery-cafe to success. As an Assistant Manager, you will play a key role in managing overall operations, improving the customer experience, and increasing the bottom line, while also owning the people responsibilities for...


  • Strongsville, Ohio, United States Morrison Healthcare Full time

    Job Title: Regional Director of OperationsMorrison Healthcare is seeking a highly skilled and experienced Regional Director of Operations to lead our team in the Texas and Louisiana markets. As a key member of our regional leadership team, you will be responsible for driving operational and financial excellence, building strong client relationships, and...


  • Strongsville, Ohio, United States Morrison Healthcare Full time

    Job DescriptionJob SummaryMorrison Healthcare is seeking a highly skilled Regional Director of Operations to lead and manage a team of Directors of Food Services in the Texas and Louisiana markets. The successful candidate will be responsible for driving operational and financial goals, building strong client relationships, and establishing a positive...

  • Assistant Manager

    1 month ago


    Strongsville, Ohio, United States 4823 Panera Bread Strongsville Relo DT Full time

    Lead a Team to SuccessAs an Assistant Manager at 4823 Panera Bread Strongsville Relo DT, you will play a key role in leading a high-performing team and driving business results. Your primary responsibility will be to support the General Manager in managing overall operations, improving customer experience, and increasing profitability.Key...

  • Maintenance Manager

    1 month ago


    Strongsville, Ohio, United States Roers Companies Full time

    About the Role:We are seeking a highly skilled and experienced Maintenance Manager to join our team at Roers Companies. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our multifamily properties, including general maintenance, repairs, and customer service.Responsibilities:Supervise and coordinate...


  • Strongsville, Ohio, United States Serpentini Chevrolet of Strongsville Full time

    Job SummaryWe are seeking a skilled Delivery Operations Specialist to join our team at Serpentini Chevrolet of Strongsville. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to balance multiple deadlines and deliver exceptional customer experiences.Key Responsibilities:Develop expertise in vehicle...


  • Strongsville, Ohio, United States Advatix, Inc. Full time

    Job DescriptionFulfillment Center Operations Associate RoleThis position works on the warehouse floor, processing orders by picking and filling boxes/containers. They will send and accept shipments while keeping the warehouse clean and safe. As an essential part of our team, you will play a crucial role in preparing items for delivery. Our facility provides...


  • Strongsville, Ohio, United States North Texas Municipal Water District Full time

    Accounting Manager Job DescriptionNorth Texas Municipal Water District (NTMWD) is seeking a highly skilled Accounting Manager to join our team. As a key member of our finance department, you will be responsible for overseeing the daily operations of the Accounting department, including Payroll, Accounts Payable, and Construction In Progress (CIP) and Capital...


  • Strongsville, Ohio, United States Telsource Full time

    Vendor Management Supervisor Job DescriptionThe Vendor Management Supervisor plays a pivotal role in ensuring the seamless execution of Field Services activities by effectively managing the relationship and engagement of Acuative's technical partners. This position requires a strong focus on SLA adherence and customer satisfaction, with the ability to...


  • Strongsville, Ohio, United States Paul Davis Restoration of Cleveland Metro West Full time

    Job OverviewPaul Davis Restoration of Cleveland Metro West is seeking a highly organized and detail-oriented Administrative Coordinator to join our team. As a key member of our administrative staff, you will play a critical role in ensuring the accurate and timely management of job costing and financial operations.Key ResponsibilitiesManage all phases of job...


  • Strongsville, Ohio, United States Hobby Lobby Stores Full time

    Hobby Lobby Stores, Inc. is seeking a highly motivated and organized individual to fill the role of Assistant Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of sales associates.Key Responsibilities:Manage store operations, including inventory management,...


  • Strongsville, Ohio, United States Clark-Reliance Full time

    About the Role:Clark-Reliance is seeking a highly skilled Manufacturing Manager to lead our manufacturing and maintenance functions. The ideal candidate will have a strong background in engineering, business administration, or manufacturing, with at least seven years of experience in a management-level position.Key Responsibilities:Lead the Production...


  • Strongsville, Ohio, United States Delivered Inc Full time

    About Delivered IncWe're a fast-paced, dynamic company that values action over words and empowers our team to make decisions quickly. If you're a free thinker who thrives in an environment where you can challenge the status quo and drive innovation, then Delivered Inc is the place for you.Job SummaryWe're seeking a Customer Success Manager who will build and...