Terminal Operations Manager
1 month ago
We are seeking a seasoned Terminal Manager to lead our Strongsville Delivery Operations and drive excellence in customer experience, employee experience, quality, and cost.
This is a fantastic opportunity to join Wayfair's dynamic team and contribute to our ambitious plans for growth over the next 5 years.
Key Responsibilities- Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal.
- Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees.
- Build a partnership with our Delivery Partners to ensure your operation has the needed outbound capacity and provides an exceptional home delivery customer experience.
- Drive results for your building across a comprehensive and balanced set of performance metrics.
- Develop your people by relentlessly focusing on skill development and career pathing.
- Collaborate with several core stakeholders to ensure your building has what it needs to be successful.
- Champion change for your team and drive continuous improvement.
- Ownership mentality and motivation to build the best team.
- Strong leadership skills and ability to collaborate effectively with cross-functional teams.
- Ability to proactively identify opportunities and implement solutions.
- Comfort with delivery routing technologies/strategies and warehouse management systems.
- Comfort with raw data sets and creating simple but useful templates in Google Sheets.
- BA/BS in management, administration, supply chain, or customer service.
- 5+ years working experience in fulfillment, distribution, home delivery or transportation.
- Bilingual is a plus.
Wayfair is one of the world's largest online destinations for the home. We're reinventing the way people shop for their homes through industry-leading technology and creative problem-solving.
We're a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success.
We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.
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