Site Operations Manager
4 weeks ago
Job Title: Site Operations Manager
Job Summary:
We are seeking a highly skilled Site Operations Manager to lead our car wash facility. The ideal candidate will have a strong background in leadership and operations management, with a proven track record of success in a fast-paced environment.
Key Responsibilities:
- Ensure 100% customer satisfaction through effective management of day-to-day operations
- Maintain high-quality on-site store operations, including labor and staff scheduling
- Lead with integrity and foster a culture of respectful accountability among team members
- Strive to exceed sales goals and store growth through effective sales strategies and customer engagement
- Assist with recruiting, developing, and motivating teams to deliver the company's mission
- Successful management of labor and staff scheduling, including effective time management and prioritization
- Effective P&L management through monitoring of chemicals, utilities, and other expenditures
- Maintain quality assurance through accurate Quality Control checks
- Follow standard procedures for cash management, including daily reconciliations, audits, and deposits
- Monitor inventory and supplies and assist with orders
- Ensure adherence to all safety protocols and standard operating procedures
- Properly address all customer escalations in a calm and collected manner
- Learn wash process and equipment to expand knowledge base
- Further growth through educational/training opportunities
- Perform other related duties as required and assigned
Requirements:
- High school diploma or equivalent certificate
- 2-year college degree preferred (but not mandatory)
- Minimum 2-5 years of leadership experience
- Basic IT and computer skills (POS, Microsoft Office, G Suite)
- Flexible availability, including evenings and weekends
Work Environment and Physical Demands:
- Required to stand and move throughout the site for the entire shift
- Ability to work on your feet for an entire shift in a fast-paced environment
- Ability to work outside in all weather conditions
- Ability to lift 25lbs
Equal Employment Opportunity:
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.
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