Boba Shop Operations Manager

5 days ago


Cary, North Carolina, United States BOBA-N-CHAI LLC Full time
Job Summary

We are seeking an experienced and motivated individual to join our team as Assistant Manager of our new boba tea shop. As the Boba Shop Manager, you will be responsible for overseeing all aspects of the shop's operations, ensuring exceptional customer service, and leading a team of baristas.

Key Responsibilities
  • Operations Management: Oversee daily operations of the boba shop, including managing staff, inventory, and customer service.
  • Leadership: Lead and inspire a team of baristas, providing guidance, training, and performance feedback.
  • Quality Control: Ensure high-quality boba beverage preparation and adherence to established recipes and standards.
  • Inventory Management: Manage inventory levels and ordering to maintain adequate supplies while minimizing waste.
  • Sales and Revenue: Develop and implement strategies to drive sales and meet revenue targets.
  • Financial Analysis: Monitor and analyze sales and financial reports, making data-driven decisions to optimize profitability.
  • Shop Maintenance: Maintain a clean and organized shop environment, ensuring compliance with health and safety regulations.
  • Customer Service: Handle customer inquiries, feedback, and complaints, ensuring prompt and satisfactory resolutions.
  • Marketing Collaboration: Collaborate with the marketing team to develop and execute promotional campaigns and initiatives.
  • Work Culture: Foster a positive and inclusive work culture, promoting teamwork, motivation, and employee development.
Requirements
  • Experience: Previous experience in a managerial role in the food service industry, preferably in a boba shop or similar environment.
  • Knowledge and Passion: In-depth knowledge and passion for boba and familiarity with various boba beverages.
  • Leadership Skills: Proven leadership skills with the ability to effectively manage and motivate a team.
  • Organizational Skills: Strong organizational and multitasking abilities to handle multiple priorities and deadlines.
  • Interpersonal Skills: Excellent interpersonal and communication skills, both verbal and written.
  • Inventory Management: Proficiency in inventory management, sales analysis, and financial reporting.
  • Problem-Solving: Ability to solve problems, make decisions, and adapt to changing circumstances.
  • Availability: Flexibility to work varied shifts, including weekends and holidays, as per business needs.


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