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Retail Operations Leader

2 months ago

Cary, North Carolina, United States Torrid Full time
About Us:
At Torrid, we embrace every shape, size, and curve of our customers. Our stores provide a unique and exhilarating experience not only for our clientele but also for our team members.

We are dedicated to fostering a welcoming, inclusive, and diverse environment that emphasizes open communication, empowerment, recruitment, training, development, and retention.

We believe that the inclusion of varied backgrounds and perspectives is essential to our success.
Role Overview:
As a Retail Operations Leader, you will cultivate a team atmosphere that promotes inclusivity and strong connections.

Your primary responsibility will be to guide and manage the team to meet store objectives, including sales and profitability targets, recruitment, performance oversight, training, and development.


Key Responsibilities:
- Ensure the store meets company objectives and key performance indicators (KPIs)
- Operate a business that adheres to company policies and procedures, focusing on shrink/loss prevention, payroll management, reporting, and scheduling
- Recruit, nurture, and train exceptional talent who are dedicated to sales, customer service, and fashion
- Set a standard for The Torrid Connection and ensure the team delivers a shopping experience that fosters positive customer relationships and loyalty
- Execute merchandising strategies while maintaining a clean, consistent, and inviting store atmosphere that encourages customer engagement
- Maintain effective communication with District Manager and headquarters partners

Qualifications:
- Minimum of 2 years of management experience in specialty/apparel retail with a proven track record of leading teams to success
- High School diploma, GED, or equivalent experience; a college degree is advantageous
- Ability to manage multiple tasks in a fast-paced environment while being committed to delivering an outstanding customer experience
- Adaptability to the ever-evolving retail and fashion landscape, demonstrating flexibility in response to various situations, challenges, and work schedules
- Strong fashion sense and awareness of current trends

Physical Requirements:
- Ability to stand and walk throughout the scheduled shift
- Capability to pack and unpack shipments, arrange and move store fixtures, and lift packages weighing up to 50 pounds
- Ability to reach for merchandise using ladders, step stools, and other equipment

What We Offer:
We provide a comprehensive benefits package for our employees, which may include:
- Competitive benefits such as medical, dental, vision, mental health resources, 401k with company match, life insurance, short-term disability, vacation and sick leave, paid holidays, employee stock purchase program (ESPP), and jury duty

Additional Benefits:
- Monthly bonus potential, 50% associate discount, tuition reimbursement, and childcare discount program

This job posting is intended to describe the general nature of work performed by associates in this role. It is not intended to be exhaustive of all duties and responsibilities and is subject to change.