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Sales Associate

2 months ago

Cary, North Carolina, United States Drybar Shops Full time
About the Role

We are seeking a highly skilled and customer-focused Sales Associate to join our team at Drybar Shops. As a Sales Associate, you will be responsible for providing exceptional customer service, managing the client experience, and upholding the high standards of our brand.

Key Responsibilities
  • Client Experience Management: Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld and creating a memorable experience for the client.
  • Shop Atmosphere: Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Shop Flow Management: Organize and execute shop flow between clients and staff in a positive manner.
  • Subject Matter Expertise: Serve as a subject matter expert in the reservation system.
  • Client Information Management: Ensure client information is entered in with accuracy and timeliness.
  • Appointment Management: Rebook appointments during check-out while addressing clients by name.
  • Troubleshooting: Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Communication: Optimize and maximize appointments with the reservation system and ensure timely communication and superior customer service.
  • Client Engagement: Engage clients and serve complimentary beverages.
  • Financial Management: Maintain the highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close, and at shift changes.
  • Problem-Solving: Problem-solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
  • Shop Cleanliness: Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
  • Communication with Management: Maintain clear communication with Shop Management about overall shop operations.
  • Product Knowledge: Educate clients on Drybar products and tools and replenish after sell-through.
  • Core Values: Uphold Drybar's 10 Core Values.
  • Attendance: Be on time for scheduled shifts.
Requirements
  • Experience: 1+ years of experience in a fast-paced, customer-service-centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position).
  • Point of Sale Systems: Previous experience with Point of Sale Systems strongly preferred.
  • Salon/Spa Experience: Previous salon/spa experience preferred but not required.
  • Education: High school diploma or equivalent.
  • Customer Service: Understand the importance of providing amazing customer service.
  • Professional Image: Promote a professional and brand-appropriate image.
  • Communication Skills: Strong communication skills and strong presence.
  • Leadership Mentality: Self-starter with a leadership mentality.
  • Pleasant Demeanor: Pleasant and positive demeanor.
  • Problem-Solving Skills: Excellent problem-solving and troubleshooting skills.
  • Multitasking: Ability to multitask with ease.
  • Physical Demands: Frequently required to stand and/or walk for the duration of 6-8 hour long shifts.
  • Technical Skills: Has the technical ability and skills to operate a point of sale system.
  • Problem-Solving: Problem solver, use logic and support resources to solve problems at the front desk.
  • Professional Demeanor: Maintains professional demeanor under pressure.