Technical Support Specialist

5 days ago


Denver, Colorado, United States Automated System Design Full time
Job Overview

Automated Systems Design (ASD) is seeking a skilled Technical Support Analyst to join our Service Desk Commissioning Team. This role requires technical expertise and exceptional people skills to facilitate and maintain systems for multiple facilities.

The ideal candidate will have experience with access control and/or video surveillance systems, as well as excellent customer service and telephone skills. They will work closely with vendors, technicians, engineers, and project managers to resolve technical issues and provide top-notch support to our clients.

Key Responsibilities
  • Provide technical support and maintenance for access control and surveillance systems
  • Collaborate with vendors and internal teams to resolve technical issues
  • Develop and maintain systems documentation and process manuals
  • Work independently and as part of a team to achieve goals and objectives
Requirements
  • Excellent customer service and telephone skills
  • Experience with Service Now or similar call center applications
  • Network knowledge of standard wiring and client LAN/WAN environments
  • Background with communication and collaboration systems
  • Knowledge of multi-platform client computing across Windows & Apple client operating systems
  • Experience installing, configuring, updating, and maintaining access control systems
  • Experience installing, configuring, updating, and maintaining CCTV cameras and related systems
Preferred Certifications
  • 3X Logic
  • Axis
  • Brivo
  • Salto
  • S2
  • PTI
  • Hanwha

Candidates must be able to pass a criminal background check.



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