Technical Support Specialist
3 weeks ago
About Creek Technologies LLC
Creek Technologies LLC is a fast-growing tech company with multiple contracts nationwide, offering opportunities for growth and professional development.
Salary Range: $55,000 - $85,000 per year, commensurate with education and experience.
Job Description:
We are seeking a highly skilled Computer Support Technician to join our team. As a key member of our help desk, you will be responsible for providing technical support and assistance to our clients via phone, email, or remote desktop connections.
Key Responsibilities:
- Respond to client inquiries and resolve issues related to computer hardware, software, and networks.
- Provide level 1, 2, and 3 technical support, including troubleshooting, maintenance, and repair of computer systems and equipment.
- Generate incident reports and track progress on open tickets.
- Collaborate with other team members to resolve complex technical issues.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- CompTIA Security+ certification (required).
- Experience using SharePoint, ServiceNow, and other industry-standard tools (preferred).
- Ability to obtain a DoD Secret Security Clearance.
- Strong communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
Benefits:
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