Technical Support Specialist

3 weeks ago


Dayton, United States Creek Technologies LLC Full time

About Creek Technologies LLC

Creek Technologies LLC is a fast-growing tech company with multiple contracts nationwide, offering opportunities for growth and professional development.

Salary Range: $55,000 - $85,000 per year, commensurate with education and experience.

Job Description:

We are seeking a highly skilled Computer Support Technician to join our team. As a key member of our help desk, you will be responsible for providing technical support and assistance to our clients via phone, email, or remote desktop connections.

Key Responsibilities:

  • Respond to client inquiries and resolve issues related to computer hardware, software, and networks.
  • Provide level 1, 2, and 3 technical support, including troubleshooting, maintenance, and repair of computer systems and equipment.
  • Generate incident reports and track progress on open tickets.
  • Collaborate with other team members to resolve complex technical issues.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • CompTIA Security+ certification (required).
  • Experience using SharePoint, ServiceNow, and other industry-standard tools (preferred).
  • Ability to obtain a DoD Secret Security Clearance.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.

Benefits:



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