Senior Enterprise Operations Specialist

2 days ago

Salem, Oregon, United States State of Oregon Full time
Job Description:

We are seeking a highly skilled Senior Enterprise Operations Specialist to join our team at the State of Oregon.

As a Senior Enterprise Operations Specialist, you will play a crucial role in maintaining the stability and performance of our state IT systems.

You will be responsible for planning, developing, implementing, and maintaining our Enterprise monitoring systems in support of Data Center Services (DCS) 24/7 operations.

You will analyze trends and metrics to anticipate potential problems, collaborate with cross-functional teams to resolve incidents and improve monitoring processes, and create and maintain documentation related to monitoring procedures and configurations.

You will design dashboards, views, and alerts for use by all DCS technical teams.

For a full view of the position description, click here.

Please Note: A hybrid work schedule may be available, and the terms will be discussed and agreed upon between the successful candidate and the hiring manager.

What We Are Looking For

Minimum Qualifications:

  • Seven (7) years of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution to provide analysis, interpretation, and visualization of enterprise performance; OR;
  • An Associate's degree or higher in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND 5 years of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution to provide analysis, interpretation, and visualization of enterprise performance; OR;
  • A Bachelor's degree in Information Technology, Computer Science, or related field AND three (3) years of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution to provide analysis, interpretation, and visualization of enterprise performance; OR;
  • Master's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution to provide analysis, interpretation, and visualization of enterprise performance.

Desired Attributes:

  • Demonstrated skill and experience serving as a primary product owner responsible for making decisions and/or recommendations regarding system design, configuration, implementation, and planning decisions for enterprise-level applications.
  • Experience and fluency using monitoring tools to support Incident Management and advanced network troubleshooting; using monitoring tools to analyze, research and identify root causes and drive incident resolution.
  • Familiarity with data center operations, complex network environments, cloud platforms, and cyber security practices.
  • Fluency in IT service management frameworks such as ITIL, continuous improvement, and/or software development lifecycle.
  • Demonstrated ability to lead and navigate cross-functional teams through root cause analysis using observable facts and data, facilitating collaboration and a respectful environment, to reach incident resolution.
  • Self-motivated (a "self-starter") with the ability to work with little guidance when performing architectural technology functions; innovative and ability to work with considerable independence within the context of a team environment and a network of relationships; with the ability to manage multiple tasks or projects simultaneously and adapt to changing conditions and situations.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our qualifications listed.

Application Details and Instructions

  • Visit the State of Oregon website to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your resume and cover letter. If you are a current State of Oregon employee, you must apply through your employee account.
  • This announcement is for one, full-time, permanent, Senior Enterprise Operations Specialist (Classification: Information Systems Specialist 8) position and may be used to fill future vacancies.
  • If you have questions about the announcement, or need an alternate format to apply, contact the recruiter, Nancy Karnas, at: 971-719-3083.

Benefits of Joining Our Team

The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. If you are ready to work with a great group of IT professionals, please consider joining our team of dedicated professionals who are passionate about ensuring that information confidentiality, integrity, scalability, and availability is maintained. Additional benefits include:

  • Flexible work schedule for better work/life balance, 11 paid holidays a year, and a comprehensive benefits package.
  • Strong job satisfaction working in a highly team-oriented environment.
  • Advancement and learning opportunities that will help grow your career with the State of Oregon.
  • Oregon's easy-to-use carpool matching tool and trip planner.
  • Live, work, and play in Oregon.

Additional Details

  • Employee is required to possess and maintain a valid driver's license issued by the state where the employee resides or provide an acceptable alternate mode of transportation.
  • Employee is required to obtain and maintain CJIS clearance.
  • Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
  • Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
  • Eligible veterans who meet the qualifications will be given veterans' preference. For more information, visit the State of Oregon website.

Helpful Links & Resources

State of Oregon website

Oregon Department of Administrative Services

Come for a job. | Stay for a career. | Make a difference... for a lifetime

The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

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