Hotel Reservations Specialist
2 days ago
About the Role:
We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Valencia Hotel Collection in San Antonio, TX. As a key member of our reservations team, you will be responsible for providing exceptional customer service to guests and travel agents via phone, email, and chat.
Key Responsibilities:
- Respond promptly to all guest requests, handling inquiries and service requests with professionalism and poise.
- Identify guests' needs, clarify information, research every issue, and provide solutions or alternatives regarding guest concerns.
- Effectively communicate with supervisors and colleagues, including identifying and resolving issues related to guest inquiries, service disruptions, and call escalations.
- Operate contact center software and office equipment proficiently.
- Assist team members with daily/weekly/monthly assigned duties.
- Participate in ongoing training to improve customer service skills, call handling techniques, and knowledge of company policies and procedures.
- Maintain composure and professionalism under pressure, especially when handling high call volumes or challenging customer situations.
- Meet personal/team qualitative and quantitative targets.
- Adhere to Valencia Hotel Group standards and regulations to ensure safe, efficient, and professional operations.
Requirements:
- Previous experience in customer support or hospitality (preferably in a Contact Center).
- Strong phone and verbal communication skills along with active listening.
- Ability to multi-task, set priorities, and manage time effectively.
- Skilled in working with multiple computer programs.
- Composure and patience under pressure.
- High school degree.
Benefits:
- Medical, Dental, Life insurance, Pet insurance.
- Paid Time Off.
- Paid Community Service Days.
Estimated Salary: $16.00 Hourly
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