Hotel Reservations Specialist

2 days ago


San Antonio, Texas, United States Valencia Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Hotel Reservations Specialist to join our team at Valencia Hotel Collection in San Antonio, TX. As a key member of our reservations team, you will be responsible for providing exceptional customer service to guests and travel agents via phone, email, and chat.

Key Responsibilities:

  • Respond promptly to all guest requests, handling inquiries and service requests with professionalism and poise.
  • Identify guests' needs, clarify information, research every issue, and provide solutions or alternatives regarding guest concerns.
  • Effectively communicate with supervisors and colleagues, including identifying and resolving issues related to guest inquiries, service disruptions, and call escalations.
  • Operate contact center software and office equipment proficiently.
  • Assist team members with daily/weekly/monthly assigned duties.
  • Participate in ongoing training to improve customer service skills, call handling techniques, and knowledge of company policies and procedures.
  • Maintain composure and professionalism under pressure, especially when handling high call volumes or challenging customer situations.
  • Meet personal/team qualitative and quantitative targets.
  • Adhere to Valencia Hotel Group standards and regulations to ensure safe, efficient, and professional operations.

Requirements:

  • Previous experience in customer support or hospitality (preferably in a Contact Center).
  • Strong phone and verbal communication skills along with active listening.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Skilled in working with multiple computer programs.
  • Composure and patience under pressure.
  • High school degree.

Benefits:

  • Medical, Dental, Life insurance, Pet insurance.
  • Paid Time Off.
  • Paid Community Service Days.

Estimated Salary: $16.00 Hourly



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