Front Office Manager
3 weeks ago
An estimated annual salary of $65,000-$80,000 depending on experience.
Company Overview:Highgate Hotels is a leading real estate investment and hospitality management company with a portfolio of global properties. Our company is recognized for innovation in the industry and provides expert guidance through all stages of the hospitality property cycle.
Job Description:The Front Office Manager at ModernHaus SoHo is responsible for ensuring the operation of Guest Services, Concierge, and Uniformed Services/Transportation in an attentive, friendly, efficient, and courteous manner. The role requires maximizing room revenue and occupancy while providing quality service to guests.
Responsibilities:- Respond to guest requests, problems, complaints, and accidents presented at the Front Desk or through reservations, comment cards, letters, and/or phone calls.
- Motivate, coach, counsel, and discipline Guest Services personnel according to Highgate Hotel S.O.P.'s.
- Prepare and conduct Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
- Develop employee morale and ensure training of Guest Services personnel.
- Maximize room revenue and occupancy by reviewing status daily and analyzing rate variance.
- Attend daily and monthly Rooms Merchandizing meetings.
- Participate in required M.O.D. program as scheduled.
- Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare employee Schedule according to business forecast, payroll budget guidelines, and productivity requirements.
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- The ability to demonstrate exceptional Customer Service Skills.
- Must be proficient in Windows and Microsoft Office.
- Able to work long hours as sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
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