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Customer Experience Account Manager

1 month ago

Los Angeles, California, United States Sunpro, Inc. Full time
Customer Experience Account Manager

At Sunpro Solar, we're seeking a highly skilled Customer Experience Account Manager to join our team. As a key member of our operations department, you will play a crucial role in championing opportunities to consistently improve the Sunpro Solar experience for our customers.

Key Responsibilities:
  • Perform Welcome Calls to new Sunpro customers to ensure a seamless onboarding experience.
  • Design and implement Approved Calls to drive customer satisfaction and retention.
  • Provide consistent, honest updates to customers throughout their journey.
  • Drive customer retention, reduce churn, and increase customer satisfaction through proactive interventions.
  • Map the customer journey and identify opportunities for continuous improvement.
  • Guide team members in effective client issue resolution and handle escalations.
  • Develop listening points in the customer journey and identify opportunities for growth.
Requirements:
  • Excellent customer service skills with a passion for customer satisfaction.
  • Excellent problem-solving skills with attention to detail.
  • Technologically proficient with experience in Salesforce a plus.
  • Excellent verbal and written communication skills with a team player mindset.
What We Offer:
  • Competitive pay and incentives.
  • Opportunities for self-development and career progression.
  • Health benefits, allowances, and 401(k) with company match.
  • Paid holidays and vacation.
  • Per diem, paid hotels, and top pay.

Sunpro Solar is a leading provider of rooftop solar in the United States, with a proven history and reputation for providing quality service. We're committed to growing our team with like-minded individuals who share our passion for delivering exceptional customer experiences.