Account Manager

4 weeks ago


Los Angeles, California, United States WebMD Full time
About the Role

WebMD is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD.

Key Responsibilities
  • Manage client relationships and deliver outstanding customer experience.
  • Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
  • Provide day-to-day customer service such as answering inbound calls.
  • Help clients understand and maximize the value of their services.
  • Proactively identifying areas for improvements and optimization.
  • Manage retention efforts for assigned clients with regularly scheduled check-ins.
  • Actively recognize and initiate up-sell opportunities.
  • Track and monitor customer payments, following up in delinquency situations.
  • Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion %, and task age.
Requirements
  • Excellent written and oral communication skills.
  • Ability to prioritize and multi-task based on established deadlines, client needs, and business interests.
  • Detail-oriented and able to execute responsibilities at a high level with minimal supervision.
  • Comfortable with selling add-on/upgrade services to existing accounts (physician offices, businesses).
  • Ability to problem solve on behalf of accounts.
  • Ability to gain technical competence in utilizing back-end account management portals and systems.
  • Microsoft Suite competence (Word and Excel mandatory).
  • Bachelor's degree preferred.
Compensation

The compensation for this role starts at $20/hour.


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