Front Desk Ambassador
2 days ago
We are seeking a highly skilled and compassionate Front Desk Concierge to join our team at The Suites of Algiers Point. As a key member of our community, you will be responsible for ensuring the highest standards of ethics, honesty, and accuracy in describing our program's policies and procedures.
Key Responsibilities- Maintain a professional appearance and adhere to our dress code.
- Monitor community compliance with safety and services, and report any issues to the Executive Director and Director of Health and Wellness.
- Provide exceptional customer service to residents, families, and guests, and ensure their needs are met.
- Assist with daily tasks, including data entry, making copies, sending faxes and emails, and maintaining the community's sign-in log.
- Manage both internal and external calls, receiving and communicating messages accurately.
- Sort and send out correspondence and incoming mail, and ensure resident mail is delivered to the correct owner.
- Maintain confidentiality and adhere to our strict confidentiality policy.
- Assemble marketing move-in and tour folders, and assist with creating marketing and community documents.
- Perform initial contact for walk-in and scheduled tours, and establish an excellent rapport with families.
- Must be 21 years of age or older.
- Minimum 1 year experience working with geriatric residents.
- Knowledgeable of applicable state regulations.
- Excellent organizational and communication skills, with effective listening skills and ability to speak clearly.
- Safety conscious, able to assess situations and make well-thought-out decisions about a plan of action.
- Able to call 911 and give appropriate information.
- Ability to establish rapport with others quickly and easily.
- Ambitious and willing to learn new skills, particularly in the area of sales and marketing.
- Must have the ability to problem-solve.
- Must have personal qualities such as patience, tact, enthusiasm, and a positive and helpful attitude for dealing with elderly residents and guests.
- Ability to communicate individually and in group settings.
- Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds.
- Must be able to squat, reach, and stretch without distress.
- Must be able to tolerate extended periods of walking and standing.
- Must have working knowledge of computers and proficiency with Microsoft Word, Outlook, multi-line phone system, copier, scanner, and shredder.
- Ability to successfully work collaboratively with people at all levels.
- Must have a flexible schedule.
- Able to communicate effectively in English, both verbally and in writing.
- Additional languages preferred.
- Basic computer knowledge.
- For physical demands of position, including vision, hearing, repetitive motion, and environment, see following description.
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