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Client Services Coordinator

2 months ago

Charlotte, North Carolina, United States Modern Salon & Spa Full time
Position Overview

The organization is in search of a skilled individual to efficiently manage incoming communications, deliver exceptional customer service, and foster positive experiences for guests. This role encompasses administrative duties while also providing support to service teams and management.

Key Responsibilities
  • Handle incoming communications and assist clients with scheduling, inquiries, and purchases.
  • Welcome and assist clients, candidates, and visitors at the reception area.
  • Ensure timely and courteous responses to client requests and concerns.
  • Advocate for the company's offerings during interactions with clients.
  • Engage in effective dialogue with both internal and external partners.
  • Participate in meetings and share insights to improve client satisfaction and loyalty.
  • Leverage knowledge of salon and spa operations to provide top-notch service.
Requirements
  • High school diploma is mandatory; some college education is advantageous.
  • A minimum of two years of experience in customer service or a related field is required.
  • Competence in utilizing computer systems and technology is essential.
  • Outstanding verbal communication and customer service abilities are necessary.
  • Capability to work autonomously and adhere to established guidelines effectively.
About the Company

Modern Salon & Spa emphasizes holistic wellness by offering a tranquil environment for relaxation and rejuvenation. The organization invites individuals to experience a distinctive setting designed to integrate beauty, tranquility, and overall health.