Technical Support Associate Mandarin Speaker
4 weeks ago
Chowbus is a fast-growing food startup headquartered in Chicago on a mission to help diners discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. As a Technical Support Associate Mandarin Speaker, you will be responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus' service in the local markets where we operate.
Key Responsibilities
Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices - terminals, kiosks, handhelds, printers, and other peripheral equipment.
Work with menu team to set up and configure the restaurant's menu correctly prior to installation and help with menu requests as needed after installation.
Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options.
Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
Collect, organize, and solve feedback from restaurant partners and customers.
Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.
Requirements
Bilingual proficiency in English and Mandarin required
1+ years of relevant experience highly preferred
Prior startup experience preferred
Bachelor's degree in a related field preferred
A valid driver's license and access to a vehicle is required
What We Offer
A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fuel reimbursement
-
Technical Support Associate Mandarin Speaker
1 month ago
New York, New York, United States Chowbus Full timeAt Chowbus, we're on a mission to help diners discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are.The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and...
-
Technical Support Assistant
4 weeks ago
New York, New York, United States Chowbus Full timeJob Summary:Chowbus is seeking a highly skilled Technical Support Assistant to join our team. As a Technical Support Assistant, you will be responsible for providing exceptional support to our restaurant partners, ensuring seamless integration of our POS system.Key Responsibilities:Assist with post-installation support for restaurant partners, including...
-
Risk Management Specialist
4 weeks ago
New York, New York, United States Experis Full timeJob Title: Junior Risk Manager-MandarinExperis is seeking a highly skilled Junior Risk Manager-Mandarin to join their team in New York. As a Junior Risk Manager-Mandarin, you will be responsible for monitoring financial and capital markets to assess their impact on the Branch and the hedging program.Key Responsibilities:Monitor financial and capital markets...
-
Order Service Associate
4 weeks ago
New York, New York, United States Mandarin Oriental, New York Full timeJob SummaryMandarin Oriental, New York is seeking a highly skilled Order Service Associate to join our team. As a key member of our Food and Beverage department, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is nothing short of exceptional.Key ResponsibilitiesSupport the company's philosophy and...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Winston & Strawn Full timeAbout UsWinston & Strawn is a leading global law firm that offers a dynamic and rewarding environment for professional growth. Our commitment to excellence, diversity, and a collaborative work environment makes us an exciting opportunity for individuals seeking to advance their careers in information technology.Job SummaryWe are seeking a Technical Support...
-
Mandarin Language Document Review Attorney
4 weeks ago
New York, New York, United States Contact Discovery Services LLC Full timeJob DescriptionWe are seeking a highly skilled Mandarin Language Document Review Attorney to join our team at Contact Discovery Services LLC. As a key member of our document review team, you will be responsible for reviewing and analyzing documents in Mandarin language, ensuring accuracy and quality in our document review process.Key Responsibilities:Review...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States ThetaRay Full timeAbout ThetaRay:We are a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to banks and regulatory bodies worldwide.Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.Our technology empowers customers to expand into new markets and introduce...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States PEAK Technical Staffing USA Full timeJob SummaryThe Customer Service Engineer is an intermediate position that performs tasks related to the repair of technology-based products in an end-user computing environment.ResponsibilitiesPerform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.Provide support to...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Apriorit Full timeWe are seeking a talented Middle Support Engineer (DevOps) to contribute to our innovative projects and ensure seamless deployment and operations of systems on the client's product.As a key member of our team, you will be responsible for providing guidance and supervision for technical choices and problem-solving efforts, as well as advanced troubleshooting...
-
IT Support Specialist
4 weeks ago
New York, New York, United States PGMTEK Inc. Full timeJob Title: IT Help DeskJob Description:PGMTEK Inc. is seeking an experienced IT Help Desk support specialist to join our team. The ideal candidate will have a strong background in supporting internal users with computing devices and other tasks.Key Responsibilities:• Provide technical support to internal users with computing devices and other IT-related...
-
New York, New York, United States Comrise Full timeJob Title: Human Resources Administrative Specialist(Mandarin Speaking)Location: New York, New York(5 days onsite in 2-3 months, then can do hybrid)Base Pay: $100k-$150k base, w. performance bonusComrise is seeking a skilled Human Resources Administrative Specialist to join our team in New York. The ideal candidate will have a strong background in HR and...
-
Computer Associate
4 weeks ago
New York, New York, United States Metropolitan Transportation Authority Full timeJob SummaryThe Metropolitan Transportation Authority is seeking a skilled Computer Associate to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our end-users. This includes deploying, configuring, and troubleshooting network elements, as well as assisting with the...
-
Senior Marketing Manager, International Brand
4 weeks ago
New York, New York, United States Mandarin Oriental Hotel Group Full timeMandarin Oriental Hotel Group is seeking a seasoned marketing professional to lead the development and implementation of marketing strategies for its luxury residences.The ideal candidate will have a minimum of 5 years of experience in residential marketing, with a proven track record of driving successful campaigns and managing agency...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Ottawa Area ISD Full timeJob Summary:This role represents a collaborative effort between the Ottawa Area ISD and participating districts to maximize technical resources and expertise.The successful candidate will provide technical support, including installation, maintenance, and repair of computer hardware, software, and associated equipment.Key Responsibilities:Provide technical...
-
Spa Concierge
4 weeks ago
New York, New York, United States Mandarin Oriental, New York Full timeJob Title: Spa ConciergeAbout the Role:The Spa Concierge is a key member of our team, responsible for delivering exceptional guest experiences in our luxurious spa. As a Spa Concierge, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Key Responsibilities:Book spa treatments and...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Cirrus Group Consulting Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Cirrus Group Consulting. As a Technical Support Specialist, you will play a critical role in providing technical support and assistance to our clients, ensuring the smooth operation of their hosting environments.Key Responsibilities:Provide...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States OTK Media Full timeJob OverviewAt OTK Media, we're seeking a skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities Identify, investigate, and resolve...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States US-based Tech-Enabled Business Support Company Full timeJob DescriptionThe Technical Support Specialist role involves delivering high-quality technical support through various communication channels. This position requires a blend of technical expertise and customer service-oriented tasks. Candidates should possess experience in troubleshooting, replicating, and resolving technology issues.Key...
-
Senior Technical Lead
4 weeks ago
New York, New York, United States FST Technical Services Full timeWe are seeking a highly skilled Senior Engineer to join our FST Technical Services Commissioning (Cx) division. This division is one of the leading Cx firms in the country, partnering with clients for quality assurance in the design, construction, and post-acceptance phases of building projects.The Senior Engineer will be responsible for ensuring that...
-
International Law and Policy Specialist
4 weeks ago
New York, New York, United States Ecosystem Marketplace Full timeEnvironmental Policy and Advocacy InternshipAt Ecosystem Marketplace, we are seeking a highly motivated and detail-oriented individual to join our team as an Environmental Policy and Advocacy Intern. This internship provides an excellent opportunity to gain hands-on experience in environmental policy and advocacy, working with a leading international...