Technical Support Associate Mandarin Speaker

4 weeks ago


New York, New York, United States Chowbus Full time
Job Summary

Chowbus is a fast-growing food startup headquartered in Chicago on a mission to help diners discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. As a Technical Support Associate Mandarin Speaker, you will be responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus' service in the local markets where we operate.

Key Responsibilities

Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices - terminals, kiosks, handhelds, printers, and other peripheral equipment.
Work with menu team to set up and configure the restaurant's menu correctly prior to installation and help with menu requests as needed after installation.
Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options.
Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
Collect, organize, and solve feedback from restaurant partners and customers.
Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.

Requirements

Bilingual proficiency in English and Mandarin required
1+ years of relevant experience highly preferred
Prior startup experience preferred
Bachelor's degree in a related field preferred
A valid driver's license and access to a vehicle is required

What We Offer

A fair compensation package
Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fuel reimbursement

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