Senior Property Manager

2 weeks ago

Richmond, Virginia, United States Enterprise Community, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Senior Property Manager to join our team at Enterprise Community, Inc. As a key member of our operations team, you will be responsible for leading the overall direction and coordination of our properties, ensuring a safe and attractive living environment for residents and a great place to work for associates.

Key Responsibilities
  • Lead a high-performance team, attracting, retaining, coaching, motivating, and developing associates to meet mission, quality, safety, and performance standards.
  • Oversee operations, marketing, financial management, and maintenance of assigned properties, ensuring exceptional quality and service.
  • Develop and implement annual operating budgets and maintenance plans, monitoring expenses, revenues, and financial metrics to achieve performance targets.
  • Interact with residents, communicating effectively, appropriately, and courteously to address concerns and ensure prompt and professional resolution.
  • Implement and monitor compliance with Enterprise Residential's policies and procedures, external regulatory requirements, and safety protocols.
  • Lead sales and marketing activities to achieve occupancy goals, recommending strategies to adjust activities as needed in response to market conditions and competitive pressures.
  • Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
  • Promote resident services initiatives, engaging residents in social and educational activities and events.
  • Prepare, monitor, and distribute reports on operational and financial data.
  • Participate in and attend required training sessions, ensuring associates are fully trained and aware of job responsibilities.
  • Identify succession candidates and implement career development plans for property-level associates.
Requirements
  • Minimum five years of property management experience or management experience in a related field, with at least three years in a supervisory role.
  • High School Diploma or G.E.D.
  • NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
  • Demonstrated experience and solid track record in marketing and leasing.
  • Strong financial acumen, ability to understand basic financial statements, and manage expenses and revenue within budgets.
  • Ability to lead, direct, and motivate others to innovate and excel.
  • Ability to work in a fast-paced environment, demonstrating strong organizational and follow-up skills, and ability to manage multiple priorities.
  • Strong verbal and written communication skills, with the ability to interact, in English, with a diverse group of associates, residents, and external agencies.
  • Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
  • Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation.
  • Strong computer and keyboarding skills, with proficiency in Microsoft Word and Excel, and the ability to quickly master new applications.
  • Excellent interpersonal skills, positive attitude, enthusiasm, and energy, with a strong customer service orientation to older adults.
  • Strong attention to detail.
  • Ability to handle a high volume of telephone calls.
Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is often required to read, write, stand, walk, climb stairs, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk, and hear. An individual in this position will be required to push, lift, or carry weight up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Must also have the ability to access all areas of the community without the assistance of an elevator.

The associate must be available to work for temporary or extended periods at other locations. The associate is exposed to minimal to moderate noise. The associate may be required to work extended periods of time at a computer terminal. The associate occasionally works in outside weather conditions and is occasionally exposed to wet, hot, humid, and/or extreme cold conditions. While performing the duties of this job, the associate must be available to travel off-site.

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