Cisco Voice Communications Specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States All Lines Technology Full time
Job Title: Cisco Voice Communications Specialist

All Lines Technology is seeking a highly skilled and experienced Cisco VOIP Architect to lead our team's voice communication architecture initiatives. The ideal candidate will be responsible for designing, implementing, and maintaining our client's in-house IP telephony voice communication architecture and its associated network connections and component hardware.

Key Responsibilities:
  • Develop architecture plans for voice and data services, ensuring seamless integration and optimal performance.
  • Install and configure network hardware modules, including IP and PBX communication servers, to support voice and data services.
  • Design and implement Cisco Unity systems, ensuring efficient call management and routing.
  • Troubleshoot VoIP network issues, analyzing and resolving problems to minimize downtime and ensure high-quality voice services.
  • Analyze and upgrade network security systems and protocols to protect against threats and ensure secure voice communication.
  • Add network users and manage company permissions, ensuring secure access to voice and data services.
  • Coordinate strategies for defining, deploying, and maintaining the company's voice communication architecture, ensuring alignment with business objectives.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in network voice, collaboration, telepresence, and call center environments.
  • Deep knowledge of Cisco IP telephony technologies and solutions, including CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence, and inbound/outbound routing with PRI and SIP trunking.
  • Experience in network planning, architecture design, and engineering, with a focus on voice communication architecture.
  • Experience with Cisco Unified Communications Manager (CUCM) and other Cisco UC portfolio solutions.
  • Ability to evaluate new products, perform network problem resolution, and develop and document technical standards and interface applications.

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