Patient Service Representative

2 weeks ago


Battle Ground, Washington, United States Vancouver Clinic Full time
Job Title: Patient Service Specialist

Vancouver Clinic is seeking a highly skilled Patient Service Specialist to provide exceptional customer service in a fast-paced Call Center environment. As a key member of our team, you will be responsible for scheduling appointments, handling insurance referrals and prior authorizations, and serving as a centralized resource for patient inquiries.

Key Responsibilities:
  • Schedule appointments for physicians and ancillary services, ensuring seamless communication with patients and providers.
  • Handle all aspects of appointment scheduling, including rescheduling and waitlisting.
  • Perform initial triage of phone calls, providing timely and accurate information to patients.
  • Verify demographic information and document changes accurately, ensuring patient records are up-to-date.
  • Provide procedural directions and ensure providers have all necessary patient information prior to scheduled appointments.
  • Obtain referrals and prior authorizations from insurance companies, serving as a centralized resource for patient inquiries.
Requirements:
  • High school diploma or equivalent.
  • Minimum two years' experience in a medical office setting or health insurance industry.
  • Excellent verbal and written communication skills.
  • Ability to handle pressure situations while maintaining tact and diplomacy.
  • Working knowledge of medical terminology and computer software.
What We Offer:
  • Competitive hourly rate, with opportunities for advancement.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401k retirement plan with employer contributions.
  • PTO and Personal Time accruals, with up to six paid holidays per year.

Vancouver Clinic is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional patient care.



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