Patient Service Representative

2 months ago

Battle Ground, Washington, United States Vancouver Clinic Full time

Job Summary: Vancouver Clinic is seeking a highly skilled Patient Service Specialist to provide exceptional customer service in a fast-paced Call Center environment.

Key Responsibilities:

  • Schedule appointments for physicians and ancillary services, ensuring seamless coordination and communication with patients and providers.
  • Handle initial triage of phone calls, providing empathetic and professional support to patients and resolving issues in a timely manner.
  • Verify demographic information and update patient records accurately, maintaining confidentiality and adhering to HIPAA guidelines.
  • Obtain referrals and prior authorizations from insurance companies, ensuring compliance with regulatory requirements.
  • Provide procedural directions and answer patient inquiries, demonstrating a strong understanding of medical terminology and clinic policies.
  • Work collaboratively with the healthcare team to ensure seamless patient care and excellent customer service.

Requirements:

  • High school diploma or equivalent required; two years of experience in a medical office setting or health insurance industry preferred.
  • Excellent verbal and written communication skills, with the ability to handle pressure situations and maintain tact and diplomacy.
  • Working knowledge of medical terminology, computers, and basic software programs.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.

Benefits:

  • Competitive hourly rate, with opportunities for advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) retirement plan with employer contributions.
  • PTO and Personal Time accruals, with up to six paid holidays per year.

Vancouver Clinic is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected. We do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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