Customer Service Representative

5 days ago


Battle Ground, Washington, United States Oldcastle BuildingEnvelope Full time
Job Summary

The Customer Service Representative role at Oldcastle BuildingEnvelope is a fantastic opportunity for motivated individuals to grow with a great company. We're looking for people who want to develop their skills and advance in their careers. Our team is dedicated to providing exceptional customer service, and we're committed to helping our employees succeed.

Key Responsibilities
  • Provide excellent customer service through phone, email, and in-person interactions.
  • Maintain a broad knowledge of client products and services.
  • Keep accurate records of customer interactions and transactions.
  • Listen attentively to customer needs and concerns, and respond with empathy.
  • Take phone orders and data enter faxed, emailed, and phone-in orders for production.
  • Coordinate between sales and production to meet customer deadlines.
  • Notify customers of expected delivery dates and times.
  • Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution.
  • Assist sales staff with expediting orders and communications with the production floor.
  • Answer the telephone and direct callers to appropriate departments.
  • Greet customers in a courteous, friendly, and professional manner.
Requirements
  • A minimum of 1 year of previous customer service experience.
  • Strong organizational and listening skills.
  • Ability to work independently and prioritize tasks with deadlines.
  • Excellent written and verbal communication skills.
  • Able to read and perform mathematical calculations and write measurements in number fractions at a high school education level.
  • Ability to read, interpret, and understand drawings and specifications.
  • Computer experience and typing accuracy are essential.
  • Previous customer service experience in the glass industry is preferred.
What We Offer
  • Competitive pay.
  • Paid time off.
  • 10 holidays (inclusive of 2 floating holidays).
  • Market-competitive 401(k) match.
  • Industry-leading medical, dental, and vision benefits.
  • Short-term and long-term disability coverage.
  • Life insurance.
About Oldcastle BuildingEnvelope

At Oldcastle BuildingEnvelope, we believe the work of our employees truly matters. We contribute to the projects that shape the world where we live, work, heal, and play. Our teams deliver products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.



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