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Business Operations Associate

4 weeks ago

Hanover, Maryland, United States Actalent Full time
Job Summary:

Actalent is seeking a highly organized and detail-oriented Business Operations Associate to join our team. As a Business Operations Associate, you will be responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. This includes managing customer accounts, project reporting, funding reporting, and collection of customer accounts receivable. You will also be responsible for maintaining the projects and managing the inflow from T&E through OASIS to PSPC.

Key Responsibilities:
  • Manage customer accounts, including invoicing, collections, adjustments, customer service, and working with clients to resolve outstanding issues
  • Manage total accounts receivable with an aging in excess of $3.5M
  • Audit account-specific reports to ensure accurate billing and client-specific information
  • Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)
  • Gather necessary data to assist management with account-specific decisions
  • Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
  • Assist/support fulfillment of contract deliverables, billing, and cash collections
  • Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions
  • Onboard new clients and manage client-specific billing arrangements (rates and procedures) and maintain compliance with these requirements
  • Utilize internal tools and customer tools to support client requirements
  • Establish and maintain client documentation files
  • Review and follow up on Audit results to ensure data integrity and compliance
  • Confirm assigned projects/programs/contracts are closed out, accurate, and complete
  • Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)

Requirements:
  • College degree or 2-3 years of relevant experience
  • Proficient in Microsoft Office (Excel and Word required)
  • Strong organizational and analytical abilities
  • Strong communication skills and work ethic
  • Goal-driven with problem-solving skills
  • Ability to work independently and as a team player

About Actalent:
Actalent is a global leader in talent solutions, with a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.

Our Culture:
The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:
  • Bringing their best selves to work every day in terms of caring, competitive spirit, and character
  • Leading by example and working with purpose and pride
  • Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves

Our Commitment:
Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.
  • Actalent PRIDE
  • Empowered Women at Actalent
  • BIPOC
  • Military and First Responder
  • Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high-performing partnerships)