Senior Retail Sales Associate

3 weeks ago


Hanover, Maryland, United States AutoZone Full time

Job Summary

AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a Senior Retail Sales Associate, you will be responsible for driving sales through exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a safe and organized store environment.

Key Responsibilities

  • Provide WOW Customer Service by exceeding customer expectations and addressing their needs in a timely and professional manner.
  • Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
  • Follow company policies and loss prevention procedures to maintain a secure and profitable store environment.
  • Maintain a safe working environment by adhering to safety protocols and procedures.
  • Restock merchandise and maintain store appearance and merchandising standards as directed.
  • Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
  • Maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Practice GOTTChA and assist with the installation of wipers blades, batteries, and light bulbs.
  • Utilize OBDII to read codes from customer's automobiles and diagnose automobile problems.
  • Communicate with managers regarding customer concerns and employee matters.
  • Actively engage in developing more effective customer service skills.

Requirements

  • High School diploma or equivalent.
  • Basic knowledge of automotive parts.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.

Benefits

AutoZone offers a competitive compensation package, including medical, dental, vision, life, and short- and long-term disability insurance options, as well as a 401(k) plan with company match and stock purchase plan. Additionally, AutoZone provides opportunities for career growth and tuition reimbursement.



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