Senior Retail Sales Associate
3 weeks ago
Job Summary
AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a Senior Retail Sales Associate, you will be responsible for driving sales through exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a safe and organized store environment.
Key Responsibilities
- Provide WOW Customer Service by exceeding customer expectations and addressing their needs in a timely and professional manner.
- Operate cash registers and follow established cash handling procedures to ensure accurate and efficient transactions.
- Follow company policies and loss prevention procedures to maintain a secure and profitable store environment.
- Maintain a safe working environment by adhering to safety protocols and procedures.
- Restock merchandise and maintain store appearance and merchandising standards as directed.
- Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
- Maintain product knowledge and current promotions through AutoZone systems and information sources.
- Practice GOTTChA and assist with the installation of wipers blades, batteries, and light bulbs.
- Utilize OBDII to read codes from customer's automobiles and diagnose automobile problems.
- Communicate with managers regarding customer concerns and employee matters.
- Actively engage in developing more effective customer service skills.
Requirements
- High School diploma or equivalent.
- Basic knowledge of automotive parts.
- Excellent communication and decision-making skills.
- Ability to lift, load, and deliver merchandise.
- Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.
Benefits
AutoZone offers a competitive compensation package, including medical, dental, vision, life, and short- and long-term disability insurance options, as well as a 401(k) plan with company match and stock purchase plan. Additionally, AutoZone provides opportunities for career growth and tuition reimbursement.
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