Front Desk Ambassador
3 days ago
We are looking for a skilled and enthusiastic Guest Services Representative to join our team at Extended Stay America. As a key ambassador for our hotel, you will be responsible for delivering exceptional guest experiences, promoting hotel amenities and services, and ensuring seamless operations.
Salary Range: $32.88 per hour (Whitestone, NY location only)
Responsibilities- Deliver outstanding guest service, responding promptly to requests and resolving issues efficiently
- Manage the front desk, handling reservations, registrations, payments, and departures with accuracy and professionalism
- Communicate effectively with guests, colleagues, and external vendors, maintaining a positive and professional attitude
- Collaborate with colleagues to ensure seamless operations and excellent guest satisfaction
- High School Diploma or equivalent required; 1-3 months of related experience preferred
- Excellent communication and interpersonal skills, with a strong focus on customer service
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Proficiency in property management system technology, with ability to learn new systems as needed
- Competitive hourly rate, with opportunities for advancement
- Weekly pay, with benefits including vision insurance and 401(k) savings plan
- Employee recognition programs, celebrating individual and team achievements
- Award-winning employee perks program, offering discounts to major companies
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