Front Desk Associate

3 days ago


Round Rock, Texas, United States Extended Stay America Full time
About the Job

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Extended Stay America. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, accurate record-keeping, and effective communication with guests and colleagues.

Key Responsibilities:

  • Process guest reservations, registration, payment, and departures accurately and efficiently, adhering to company guidelines and procedures.
  • Manage front desk operations, including answering phones, handling guest requests, and resolving issues promptly and professionally.
  • Maintain a clean, organized, and welcoming front desk area, including the lobby and guest commons, ensuring compliance with company standards.
  • Collaborate with colleagues to ensure effective communication and seamless execution of guest services.
  • Contribute to a positive and respectful work environment, upholding the values of Extended Stay America.

Requirements:

  • High School Diploma or equivalent required; 1-3 months of related experience and/or training preferred.
  • Ability to communicate effectively in English, both verbally and in writing, to interact with guests, associates, and vendors.
  • Familiarity with property management system technology and ability to work through shift reports and perform audit functions when necessary.
  • Strong analytical and problem-solving skills, with ability to apply good judgment at all times.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Compensation and Benefits:

  • Competitive hourly wage: $13.50-$22.73 (dependent on location)
  • Vision insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies


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