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Customer Service Manager

2 months ago

Durham, North Carolina, United States Hannaford Supermarkets Full time
Customer Service Leader

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Observe and follow all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk/kiosk associates during idle periods.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
Requirements:
  • Effective communication and customer service skills.
  • Ability to meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements.
  • Handle cash pickups and change orders as requested and log as required.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $24.75 Hrly.