Customer Service Representative

4 days ago


Durham, North Carolina, United States HomeTeam Pest Defense Full time
{"title": "Customer Service Representative", "description": "Deliver Exceptional Customer Experiences

At HomeTeam Pest Defense, we prioritize our customers' needs and provide them with the best possible service. As a Customer Service Representative, you will be the face of our company, interacting with customers and prospects to provide information, resolve issues, and schedule services.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Answer customer inquiries, resolve issues, and provide solutions
  • Schedule services and provide closure for customers
  • Interact with customers and prospects to provide information and initiate new services
  • Conduct follow-up calls with customers to ensure satisfaction and resolve any issues
What We Offer:
  • Competitive pay and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time Off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • Opportunities for professional growth and advancement
Why Join HomeTeam Pest Defense?
  • We are the #1 pest management company to homebuilders
  • We perform over 2,000,000 services per year
  • We have exclusive technology with our Taexx built-in pest control system
  • We are a financially stable and growing company
Qualifications:
  • 1 year of previous customer service experience
  • Entry-level customer service skills and techniques
  • Basic understanding of computers
  • Ability to work in a fast-paced environment
", "lang_code": "en"}

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