Customer Service Representative
4 days ago
At HomeTeam Pest Defense, we prioritize our customers' needs and provide them with the best possible service. As a Customer Service Representative, you will be the face of our company, interacting with customers and prospects to provide information, resolve issues, and schedule services.
Key Responsibilities:- Provide exceptional customer service through phone, email, and in-person interactions
- Answer customer inquiries, resolve issues, and provide solutions
- Schedule services and provide closure for customers
- Interact with customers and prospects to provide information and initiate new services
- Conduct follow-up calls with customers to ensure satisfaction and resolve any issues
- Competitive pay and bonus structure
- Comprehensive benefits package, including medical, dental, and vision
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time Off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Opportunities for professional growth and advancement
- We are the #1 pest management company to homebuilders
- We perform over 2,000,000 services per year
- We have exclusive technology with our Taexx built-in pest control system
- We are a financially stable and growing company
- 1 year of previous customer service experience
- Entry-level customer service skills and techniques
- Basic understanding of computers
- Ability to work in a fast-paced environment
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