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Customer Service Ambassador

2 months ago

San Diego California, United States SP Plus Corporation Full time
About the Role

At SP Plus Corporation, we are driven by our commitment to making every moment matter for a world on the go. As a Customer Service Representative, you will play a vital role in ensuring that our customers have a seamless parking experience and that our facilities are clean and well-maintained.

Key Responsibilities
  • Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility.
  • Assist customers in making payment to fully automated revenue control equipment.
  • Go above and beyond to deliver an exceptional client and customer experience that is guided by our company's promise.
  • Assist in the management of the day-to-day activities of the assigned location.
  • Monitor parkers in pay-in lanes.
  • Make every customer interaction a moment that matters through friendly and professional conduct.
  • Willing to assist customers that have forgotten where they parked their vehicle.
  • Perform other necessary functions as assigned.
  • Conduct garage and facility audits as required by management.
  • Count 'bank' of revenue (if required) at beginning of shift to ensure starting total is correct.
  • Make change (if required) for customers before transactions.
  • Quote rates for parking services.
  • Give directions to city locations and assist customers, ensuring they get where they are going quickly and easily.
  • Resolve customer complaints independently or with the aid of a supervisor.
  • Answer telephone in a prompt and courteous manner (if required).
  • Maintain cleanliness of facility and pick up trash in the surrounding area.
  • Present themselves professionally (neat appearance and in uniform) at all times while at work.
  • Arrive to work on time for scheduled shifts.
  • Complete any other duties that may be assigned by the supervisor.
Requirements
  • High School Diploma or an equivalent combination of experience and education.
  • Experience with automated parking access control hardware and software or a high aptitude for technology.
  • Availability to work 2nd shift, 3rd shift, and/or week-ends may be required.
  • A valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

The exposure level in the work environment to vehicle emissions is moderate to high.

The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.

The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.

The exposure level in the work environment to bright sunlight and nighttime working conditions is high.