Sales Consultant

2 days ago


La Mirada, California, United States Living Spaces Full time

Are you a people person with excellent communication skills and a passion for sales?

Living Spaces is seeking a highly motivated Sales Consultant to join our team. In this role, you will be responsible for driving revenue by answering inbound sales calls and consulting with guests over the phone.

Key Responsibilities:

  • Answer inbound guest calls in a high-volume call center environment
  • Engage customers and build rapport using Living Spaces proprietary Guest Engagement Model
  • Address guest questions and needs, utilizing a combination of soft skills, discovery/needs identification, problem-solving, available tools, and knowledge of company products and policies
  • Capture accurate notes to summarize interactions on guest accounts
  • Ensure timely follow-up for anything that requires additional research, which may include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
  • Consistently meet/exceed key metrics
  • Participate in ongoing trainings
  • May answer inbound service calls during high call volume periods

Requirements:

  • High school diploma or general education degree (GED)
  • One to two years of related experience in customer service

Preferred Skills:

  • Proficient knowledge of Microsoft Word, Excel, and Outlook
  • Experience with AX, Genesys Cloud, and MS Dynamics is a plus

Compensation: $20-$25 per hour

Benefits:

  • Medical
  • Dental
  • Vision
  • 401(k) (full and part-time eligible)
  • Vacation
  • Sick Time
  • Flex Spending Account
  • Employee Assistance Program

We offer a competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and supportive team environment.



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