Customer Service Representative

4 weeks ago

MagstattleBas, Grand Est, United States American Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.

Key Responsibilities
  • Issue, reissue, and refund passenger tickets
  • Book, ticket, and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and seat assignment, rectify oversold seat assignments, and issue upgrades
  • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals, and transportation
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
  • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage, and exit row criteria
  • Operate jetways/bridges for purposes of boarding and deplaning passengers
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check, and tag passengers' baggage at resolution centers, full-service ticket counters, and first-class ticket counters
  • Maintain timeline of flight boarding process
  • Perform customer service on-the-job training
  • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
  • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
  • Queue lines at ticket counter kiosks and ticket counters
  • Clear/verify international documents at kiosk in the ticket counter area and activation stations
  • Accept and activate passengers' self-tagged bags at activation stations
  • Assist customers needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
  • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
  • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements
  • Respond and assist during security and/or emergency situations
  • Provide connecting passengers with gate information
  • Provide quality customer service in a professional manner and in accordance with American's guidelines
  • Adhere to company policies, procedures, and performance standards
  • Complete job-relevant trainings
  • Adhere to government regulations (e.g. DOT, FAA, TSA)
  • Use multiple internal resources/systems including during customer interactions
  • Wear uniforms as required by company policy
Requirements
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face-to-face Customer Service experience
  • Working in a fast-paced environment
What We Offer

We offer a comprehensive benefits package, including health, dental, and vision benefits, as well as a 401(k) program with employer contributions. We also offer virtual doctor visits, flexible spending accounts, and more. Our wellness programs provide you with the tools, resources, and support you need to be the best version of yourself.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our customers and communities we serve.

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Multi-Color Corporation Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Multi-Color Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States SP Plus Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at SP Plus Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that they have a positive and memorable experience in our stores.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Hotel Resource Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hotel Resource.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, processing transactions, and resolving customer inquiries in a timely...

  • Customer Service Representative

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States SP Plus Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at SP Plus Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their needs are met and...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States i2c Full time

    {"Job Title": "Customer Service Representative", "Job Description": "At i2c Inc., we are seeking a Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for answering incoming inquiries, resolving customer issues, and providing a positive experience for our clients.**Key...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Conductix-Wampfler GmbH Full time

    Job Title: Customer Service RepresentativeConductix-Wampfler GmbH is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Dingman's Collision Center Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Dingman's Collision Center. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, or other...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Oriental Trading Company Full time

    Customer Service Representative IOriental Trading Company is seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    3 days ago

    Magstatt-le-Bas, Grand Est, United States North End Teleservices Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at North End Teleservices. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Answer and resolve...

  • Customer Service Representative

    1 month ago

    Magstatt-le-Bas, Grand Est, United States Hotel Resource Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hotel Resource. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Staff My Agency Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.Key Responsibilities:Establish...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Staff My Agency Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues that may arise.Key Responsibilities:Establish and...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States North End Teleservices Full time

    Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at North End Teleservices. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Answer and resolve customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Della Infotech Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Della Infotech. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through both inbound and outbound calls, as well as in-person interactions in a center location.Key...

  • Customer Service Representative

    2 days ago

    Magstatt-le-Bas, Grand Est, United States Radio Engineering Industries Full time

    Customer Service RepresentativeRadio Engineering Industries is a leading provider of transportation electronics solutions. We're seeking a highly organized and detail-oriented Customer Service Representative to join our team.Key Responsibilities:Respond promptly to customer inquiries via phone and email.Identify and evaluate customer needs, creating cases,...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Quipt Home Medical Full time

    Job SummaryQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, a strong understanding of medical terminology, and the ability to work...

  • Customer Service Representative

    4 weeks ago

    Magstatt-le-Bas, Grand Est, United States Goodwill San Antonio Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries in a professional and timely manner.Key ResponsibilitiesHandle incoming and outgoing phone calls to resolve...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States SP Plus Corporation Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Assist...

  • Customer Service Representative

    3 weeks ago

    Magstatt-le-Bas, Grand Est, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Job DescriptionAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and promoting our products...