Customer Service Representative
4 weeks ago
About this role:
Wells Fargo is seeking a Customer Service Representative to support customers and improve inquiries or issues with empathy regarding financial products and services through various channels.
Key Responsibilities:
- Support customers with inquiries or issues regarding financial products and services.
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience.
- Escalate questions and issues to more senior employees.
Requirements:
- 6+ months of Customer Service, Financial Services, or Contact Center experience.
- Bilingual speaking and reading proficiency in Spanish/English.
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
Job Expectations:
- Must be able to attend full duration of required training period.
- Ability to work additional hours as needed.
Training Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Compensation:
Starting rate $20.00 per hour.
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