Customer Service Representative

4 weeks ago


San Antonio, Texas, United States Broadway Bank Full time
Customer Service Center Representative Job Description

At Broadway Bank, we are seeking a highly skilled and customer-focused Customer Service Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service to our customers through phone, email, and in-person interactions.
  • Answer customer inquiries and resolve their issues in a timely and professional manner.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
  • Stay up-to-date on bank products and services to effectively promote and sell them to customers.
  • Meet and exceed sales and customer satisfaction targets.

Requirements:

  • 1 year of customer service experience in a financial institution or call center.
  • Demonstrated selling skills and abilities.
  • Good verbal and written communication skills.
  • Ability to work in a fast-paced environment and meet sales and customer satisfaction targets.

Preferred Qualifications:

  • 1 year of call center experience.
  • 1 year of financial services experience.
  • 1 year of soft sales experience.
  • 1 year of technology experience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to [insert contact information].



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