ServiceNow Team Lead

24 hours ago

Austin, Texas, United States Marsh & McLennan Companies Full time
Job Summary

Marsh McLennan is seeking a highly skilled ServiceNow Team Lead to join our team. As a ServiceNow Team Lead, you will play a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology Organization.

Key Responsibilities
  • Develops systems integrations and process automation, which fully utilizes the platform workflow capabilities.
  • Configures business rules, user interface policies, user interface actions, client scripts, business rules, and ACLs.
  • Works with ServiceNow Architect and Lead Developer to build requested services and tasks using workflows to manage processes and meet business requirements.
  • Manages instance security: user/group access, administration, access control lists, etc.
  • Provides configuration assistance to developers.
  • Collaborates with other teams to design and implement data feeds and interfaces with other systems, including databases, monitoring tools, etc.
  • Manages direct team plus matrixed resources to introduce and maintain platform integrations.
  • Host/participate in project-related meetings and host ongoing governance meetings.
  • Manage vendor resources to help introduce and maintain ServiceNow integrations.
  • Maintains a standard for day 2 operations of ServiceNow capabilities.
  • Manages Platform Operations workload and SLAs.
  • Defines change management process for the ServiceNow Platform.
  • Works closely with platform owner and Process Leader on tying business to platform integration requirements.
  • Provides advice on how business services are delivered with a vision for improvement.
  • Take an advisory role in the configuration of the ServiceNow Platform.
  • Participates in process story discussions.
  • Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations.
  • Participates in upgrade planning and execution.
  • Performs ITSM implementation tasks including but not limited to configuration, integration, testing, requirements gathering and solution design.
  • Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation and rollout phases.
Requirements
  • 7+ years working in system administration and/or service delivery for large-scale IT services.
  • Experience with process design and IT delivery of agreed business processes.
  • Proficiency with ServiceNow and related product design and delivery.
  • Ability to work to deadlines and within budget constraints.
  • Ability to manage multiple projects and priorities.
  • Previous experience working in a matrix organization.
  • Previous success working in a dynamic environment with the ability to adapt to changing priorities.
  • Proficiency with ServiceNow and related product design and delivery.
  • Technical ability to develop, design and maintain web pages and ServiceNow sites.
  • Demonstrated knowledge of re-using and combining existing systems to develop novel solutions as new needs arise.
  • Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.

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