ServiceNow Business Architect

21 hours ago

Austin, Texas, United States ServiceNow Full time
Transformative Business Solutions Architect

At ServiceNow, we're revolutionizing the way organizations work. As a Business Solutions Architect, you'll play a pivotal role in designing and implementing innovative solutions that meet our clients' needs.

Key Responsibilities:
  • Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations.
  • Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation.
  • Lead workshops to gather and document business requirements, translating them into functional specifications and user stories.
  • Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
  • Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.
  • Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes.
  • Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients.
Requirements:
  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
  • Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes.
  • Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.
What We Offer:

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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