Global Infrastructure Services Lead

6 days ago

Austin, Texas, United States ServiceNow Full time
About Digital Technology

We're not your typical IT department, we're Digital Technology. The world around us is constantly evolving, and so are we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our goal is to deliver exceptional, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.

What You'll Get to Do
  • Guide the technical design, implementation, and optimization of global infrastructure services, primarily focused on our Hybrid Cloud initiative.
  • Develop and implement architectural and topology designs, new technology evaluations, and integration planning activities.
  • Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
  • Ensure architecture and design provide reliability and redundancy for all IT Services.
  • Manage assigned projects and program components to deliver services by established objectives.
  • Develop and maintain high-quality documentation for supported infrastructure.
  • Own the automation of operational activities for Windows, Linux, and Cloud-related technologies.
  • Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
  • Ensure SOX and other legal and regulatory compliance in the infrastructure area.
  • Develop and implement logging and monitoring tools and traces.
  • Own the backend and frontend of the observability tool.
  • Integrate with different SaaS platforms to bring logs into the Observability platform.
  • Work with infrastructure, systems, and cloud technologies as needed.
Qualifications
  • Deep experience designing and administering public cloud Infrastructure-as-a-Service in Azure or AWS.
  • A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
  • Proficiency in scripting with PowerShell.
  • Experience in implementing innovative technologies and solutions in an enterprise IT environment.
  • Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
  • Knowledge of Microsoft Active Directory architecture, design, and configuration in an enterprise IT environment.
Preferred Qualifications
  • Experience in other scripting languages (bash, python, vbscript, etc).
  • Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
  • Experience working with various REST or SOAP-based APIs.
  • Knowledge of DNS, DHCP, and DFS in a Windows 2008/2012 landscape.
  • Experience in crafting advanced Splunk queries in support of operational needs.
  • Experience with the architecture, design, and implementation of Exchange Online (O365).
  • Understanding and experience with SAN storage (Pure Storage).
  • Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Commvault).
  • Experience with load balancing technology (F5 or AVI Networks).
  • Any relational database experience (Microsoft SQL, MySql, Oracle, etc).
  • Experience with Single sign-on solutions (Okta).
  • Experience using the ServiceNow platform with knowledge of IT Operations Management.
  • Ability to multi-task in an ever-changing environment.
  • Strong security understanding and experience.
  • Configuration Management experience (SaltStack, Ansible, SCCM, etc).
  • Exceptional English communication skills, both written and verbal.

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