ServiceNow Team Lead

4 days ago


Austin, Texas, United States Marsh & McLennan Companies Full time
Job Title: ServiceNow Team Lead

Marsh McLennan is seeking a highly skilled ServiceNow Team Lead to join our team. As a key member of our IT organization, you will play a critical role in the technology direction to advance the ServiceNow Platform and facilitate the transformation of our technology organization.

Key Responsibilities:
  • Lead efforts to integrate architecture and planning systems with ServiceNow to create a foundation for end-to-end delivery of technology services.
  • Manage a team of engineers who develop integrations and administrators who perform the day-to-day administration of the ITSM platform.
  • Establish a DevOps framework for the controlled release of new integrations and applications.
  • Execute patching, upgrades, integrations, coding reviews, and adherence to best practices.
  • Advise and collaborate on the strategic roadmap for the platform and Service Management initiatives.
What We Offer:
  • A company with a strong brand and strong results to match.
  • A culture of internal mobility, collaboration, and valued partnership from the business.
  • Competitive pay (salary and bonus potential), full benefits package, tuition reimbursement plan, and participation in our Employee Stock Purchase Plan.
  • Entitlement to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
Requirements:
  • 7+ years working in system administration and/or service delivery for large-scale IT services.
  • Experience with process design and IT delivery of agreed business processes.
  • Proficiency with ServiceNow and related product design and delivery.
  • Ability to work to deadlines and within budget constraints.
  • Ability to manage multiple projects and priorities.
  • Previous experience working in a matrix organization.
  • Previous success working in a dynamic environment with the ability to adapt to changing priorities.
About Us:

Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy, and people. Our company has more than 85,000 colleagues who advise clients in over 130 countries. With annual revenue of $23 billion, we help clients navigate an increasingly dynamic and complex environment through four market-leading businesses.



  • Austin, Texas, United States ServiceNow Full time

    Job Title: Principal Technical Architect, CIWFAt ServiceNow, we're seeking a seasoned ServiceNow Architect to join our team. As a Principal Technical Architect, you'll be responsible for designing and implementing best-in-class ServiceNow solutions that align with business needs and industry best practices.Key Responsibilities:Design and architect ServiceNow...


  • Austin, Texas, United States ServiceNow Full time

    Transform Customer Service with ServiceNowAs a CiWF Principal Technical Consultant, you will be the technical expert on the ServiceNow platform, advising customers on leveraging configurations versus customizations. You will support engagement efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis of...


  • Austin, Texas, United States ServiceNow Full time

    Transformative Business Solutions with ServiceNowAs a ServiceNow Business Architect, you will play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative...


  • Austin, Texas, United States ServiceNow Full time

    Transformative Business Solutions ArchitectAs a ServiceNow Business Architect, you will play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative...


  • Austin, Texas, United States ServiceNow Full time

    Transformative Business Solutions ArchitectAt ServiceNow, we're revolutionizing the way organizations work. As a Business Solutions Architect, you'll play a pivotal role in designing and implementing innovative solutions that meet our clients' needs.Key Responsibilities:Engage with senior business leaders to understand their goals and challenges, providing...


  • Austin, Texas, United States ServiceNow Full time

    Transformative Business Solutions ArchitectAt ServiceNow, we're revolutionizing the way organizations work. As a Business Solutions Architect, you'll play a pivotal role in designing and implementing innovative business solutions that meet our clients' needs.Key Responsibilities:Consult and Advise: Engage with senior business leaders to understand their...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionAs a ServiceNow Business Architect, you will play a pivotal role in crafting and implementing cutting-edge business solutions that meet our clients' evolving needs.You will collaborate closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of impactful ServiceNow...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: ServiceNow Business ArchitectAt ServiceNow, we're on a mission to make the world work better for everyone. As a ServiceNow Business Architect, you'll play a crucial role in designing and implementing innovative business solutions that meet our clients' needs.Key Responsibilities:Consult and Advise: Engage with senior business leaders to understand...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionAs a ServiceNow Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations.Key...


  • Austin, Texas, United States Marsh & McLennan Companies Full time

    Job SummaryMarsh McLennan is seeking a highly skilled ServiceNow Team Lead to join our team. As a ServiceNow Team Lead, you will play a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology Organization.Key ResponsibilitiesDevelops systems integrations and process...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Principal Architect, DisputesServiceNow is seeking a seasoned Principal Architect with extensive experience in designing and implementing complex financial dispute management systems. As a key member of our team, you will leverage your expertise in Pega Smart Disputes to guide the transition to ServiceNow, ensuring seamless integration and...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical Architect Healthcare and Life SciencesWe are seeking a highly skilled Technical Architect to join our team at ServiceNow. As a Technical Architect, you will be responsible for consulting with customers and configuring ServiceNow Telcommunications Service Management products based on best practices to accelerate and drive customer...


  • Austin, Texas, United States ServiceNow Full time

    About Digital TechnologyWe're not your typical IT department, we're Digital Technology. The world around us is constantly evolving, and so are we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our goal is to deliver exceptional, secure customer and employee...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Principal Technical Consultant CSMAs a key member of our ServiceNow team, you will play a vital role in designing and implementing innovative business solutions that meet our clients' needs.You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Technical Architect for Customer Workflow and Field Service Management, you will play a strategic and technical leadership role in guiding clients through the implementation of ServiceNow's...


  • Austin, Texas, United States ServiceNow Full time

    Job OverviewCompany Overview:At ServiceNow, we empower organizations to operate efficiently and effectively through our innovative technology. Our team is driven by a passion for progress and a commitment to excellence. We are proud to serve a diverse range of clients, including a significant portion of the Fortune 500, and are recognized as one of the best...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical Architect for Customer Workflow Field Service ManagementAt ServiceNow, we're seeking a highly skilled Technical Architect to lead our customer workflow field service management initiatives. As a key member of our team, you'll be responsible for guiding clients through the implementation of our Customer Service Management (CSM) and Field...


  • Austin, Texas, United States ServiceNow Full time

    Job OverviewCompany Overview:At ServiceNow, we empower organizations to achieve their goals through innovative technology solutions. Our commitment to excellence drives us to create a workplace where creativity and collaboration thrive. With a diverse team of professionals, we are dedicated to making a positive impact for our clients and communities.With a...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Senior Technical Manager, Customer Workflow Expert ServicesAt ServiceNow, we're transforming the way organizations work. As a Senior Technical Manager, Customer Workflow Expert Services, you'll lead a team of experts in delivering high-quality work related to Customer Service. This includes consultation, advisory, implementation, and configuration...


  • Austin, Texas, United States ServiceNow Full time

    Unlock Global Partnership OpportunitiesServiceNow is seeking a seasoned Global Partner Manager to drive growth, manage, and enhance our partnerships across a diverse portfolio of global partners. As a key member of our Global Partner Management team, you will play a critical role in developing joint value propositions and executing comprehensive Go-To-Market...