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Patient Care Coordinator

2 months ago

Sacramento, California, United States VSP Ventures Optometric Solutions LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at VSP Ventures Optometric Solutions LLC. As a Patient Care Coordinator, you will play a critical role in providing exceptional patient experiences and ensuring seamless operations within our optometric office.

Key Responsibilities
  • Provide warm and welcoming greetings to patients, ensuring a positive first impression of our practice.
  • Efficiently manage patient check-in and check-out processes, maintaining accurate records and ensuring timely communication with patients and staff.
  • Collaborate with staff, doctors, and patients to document patient information, update records, and collect payments.
  • Respond to patient inquiries in a timely and professional manner, addressing concerns and resolving issues promptly.
  • Maintain patient confidentiality and security, adhering to strict protocols for record-keeping and data protection.
  • Coordinate scheduling of patient appointments, confirming bookings and preparing charts for scheduled patients.
  • Perform administrative tasks, such as assembling reports, records release, and transmitting patient information to external agencies.
  • Ensure the front desk and front entry areas are organized and maintained to the highest standards.
  • Participate in special projects, cross-train in different departments, and perform other related duties as assigned or requested.
Requirements
  • 1-2 years of administrative experience, with a minimum of 1 year providing administrative support.
  • Demonstrated ability to multitask in a fast-paced environment, prioritizing tasks and managing competing demands.
  • Working knowledge of Microsoft Office package.
  • Effective verbal and written communication skills, with the ability to document customer situations and prepare clear, concise letters.
  • Excellent interpersonal and rapport-building skills, with the ability to ask relevant questions and identify customer needs.
  • Proven problem-solving, negotiation, and decision-making skills, with the ability to use discretion and judgment in applying customer/call handling guidelines.
  • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
Working Conditions

The working environment is generally favorable, with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.