Client Support Coordinator

2 weeks ago


Fort Worth, Texas, United States Deluxe Corporation Full time

WHO YOU ARE:

Are you driven by a desire to provide exceptional solutions? Do you take initiative and enjoy delivering a premium customer experience?

ABOUT US:

Deluxe Merchant Services is a leading provider in the payment processing sector, offering our partners and merchants comprehensive solutions for in-store, online, and mobile transactions. Our advanced technology is complemented by top-notch security measures and outstanding customer support, enabling businesses to efficiently manage payments and foster growth.

RESPONSIBILITIES:

The Client Support Coordinator plays a vital role within our Fitech by Deluxe division, focusing on the support and retention of our valued customers.

  • Develop and implement strategies to retain existing merchants.
  • Handle escalations arising from various issues.
  • Make informed decisions regarding pricing, refunds, contract renewals, and early termination fees.
  • Engage with business customers through calls and virtual meetings.
  • Address inquiries related to pricing, service, equipment orders, training, and contract negotiations.
  • Conduct customer service retention activities to support our merchant base.
  • Maintain an active pipeline of retention efforts and service-related issues.
  • Analyze merchant statements and provide clarifications as needed.
  • Prepare quotes and conduct rate reviews to support retention initiatives.
  • Ensure the completion and submission of necessary paperwork for merchant onboarding and training.
  • Track and resolve merchant issues identified through surveys and escalations.
  • Provide explanations regarding PCI compliance, fees, and other industry-related topics.

BASIC QUALIFICATIONS:

  • Education and Experience: High School Diploma/GED with 4 years of relevant experience; or an Associate's Degree with 2 years of relevant experience.
  • Must be at least 18 years of age.

PREFERRED QUALIFICATIONS:

  • Experience in the banking sector.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries accordingly.



  • Fort Worth, Texas, United States CornerStone Staffing Full time

    Join CornerStone Staffing as a Client Support Operations Coordinator.Position Overview:As a vital member of our team, you will be responsible for ensuring seamless communication and operational efficiency within our customer support framework.Key Responsibilities:Manage and categorize incoming correspondence on a daily basis.Process both physical and...


  • Fort Worth, Texas, United States Richemont Full time

    Role Overview: The Customer Service Administrator is responsible for managing and resolving client inquiries effectively. Key Responsibilities: Identify and escalate concerns regarding missing products to the appropriate supervisor.Demonstrate a proactive approach in following instructions, making informed decisions, and solving problems.Adapt to changes in...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    Company Overview: CornerStone Staffing is seeking a dedicated Customer Support Coordinator to enhance our service delivery to clients and healthcare providers. Work Environment: This position is fully remote, allowing flexibility while serving clients effectively. Compensation: The hourly rate for this role is $18.50. Work Schedule: This is a part-time role...


  • Fort Worth, Texas, United States Cain Firm Full time

    Job OverviewPosition Summary:As a Client Intake Coordinator at Cain Firm, you will serve as the initial point of contact for individuals seeking legal assistance in personal injury matters. Your role is vital in overseeing the intake process, collecting pertinent information from prospective clients, and evaluating the potential of cases. This position...


  • Fort Worth, Texas, United States CityVet Full time

    About UsAt CityVet, we prioritize the well-being of pets and the satisfaction of their owners. Our mission is to ensure that every visit to our veterinary clinics is met with warmth and professionalism.Your RoleAs a Client Service Coordinator, you will be instrumental in fostering a welcoming environment for our clients and their beloved pets. Your...


  • Fort Worth, Texas, United States CityVet Full time

    About CityVetAt CityVet, we prioritize the well-being of pets and the satisfaction of their owners. Our vet-led clinics are designed to create a welcoming environment where both pets and their humans feel valued and cared for.Your RoleAs a Client Care Coordinator, you will be an essential part of our team, ensuring that every client interaction is positive...


  • Fort Worth, Texas, United States Anderson Injury Lawyers Full time

    Position OverviewAnderson Injury Lawyers, a prestigious personal injury law firm, has been dedicated to serving the community for over 17 years. We are currently looking for a motivated and detail-oriented Client Intake Coordinator to enhance our team.The Client Intake Coordinator will serve as the initial point of contact for prospective clients, playing a...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    Company Overview: CornerStone Staffing is seeking a dedicated Customer Support Coordinator to enhance service delivery to clients and providers. Work Environment: This position is fully remote, catering to candidates residing in the DFW area. Compensation: $18.50 per hour Work Schedule: Flexible part-time shifts available: Friday and Saturday - 12 AM to...


  • Fort Worth, Texas, United States Deluxe Corporation Full time

    WHO YOU ARE:Are you driven by a desire to provide exceptional solutions? Do you take initiative and enjoy delivering a premium customer experience?ABOUT US:Deluxe Merchant Services is a premier payment processing firm dedicated to offering our partners and clients robust in-store, online, and mobile payment solutions. Our cutting-edge technology is...


  • Fort Worth, Texas, United States Ada Business Solutions Full time

    Are you interested in a vibrant position as a Client Support Specialist? This role is essential in our fast-paced environment, where you will contribute to community engagement initiatives while representing our clients with integrity and professionalism.This entry-level opportunity is perfect for individuals eager to learn and committed to success. We offer...


  • Fort Worth, Texas, United States Guinco Service Full time

    Job OverviewBenefits:401(k) matchingCompany eventsCompetitive compensationDental coverageEmployee discountsHealth coverageCareer advancement opportunitiesPaid leaveSavings programTraining and developmentVision coverageWellness initiativesCustomer Service Representative - CoordinatorGuinco Service, a family-owned business, has been dedicated to providing...


  • Fort Worth, Texas, United States Guinco Service Full time

    Job OverviewBenefits:401(k) matchingCompany gatheringsCompetitive salary structureDental coverageEmployee discounts availableHealth insurance optionsOpportunities for career growthPaid time offSavings planTraining and development programsVision coverageWellness initiativesCustomer Service Representative - CoordinatorGuinco Service, a family-owned enterprise,...


  • Fort Worth, Texas, United States ACH Child and Family Services Full time

    Position OverviewRole Summary:The Family and Youth Support Coordinator plays a crucial role in identifying, evaluating, and delivering crisis support, emergency housing, and therapeutic services to adolescents facing homelessness or those who are victims of trafficking. This position is dedicated to educating both youth and the broader community about the...


  • Fort Worth, Texas, United States KYYBA Full time

    Position OverviewClient Services CoordinatorContract PositionAs a vital member of our team, you will be responsible for managing and processing incoming communications on a daily basis.Key Responsibilities:Develop and manage cases related to Customer Relations, Credit Disputes, Account Adjustments, Citations, and Accounts Payable.Prepare, print, and dispatch...


  • Fort Worth, Texas, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is collaborating with a reputable Manufacturer to recruit a Client Support Specialist on a contract-to-hire basis. This role offers a competitive hourly wage ranging from $19 to $21. The ideal candidate should possess over two years of comprehensive Customer Service experience, particularly in outbound communications,...


  • Fort Worth, Texas, United States Guinco Service Full time

    Job OverviewBenefits:401(k) matchingCompany eventsCompetitive salaryDental coverageEmployee discountsHealth insuranceCareer advancement opportunitiesPaid time offSavings planTraining and development programsVision coverageWellness resourcesPosition: Customer Service Representative - CoordinatorGuinco Service, a family-owned enterprise, has evolved from...


  • Fort Worth, Texas, United States Savage Search Associates Full time

    Job OverviewCompany Background: Savage Search Associates is a prominent recruitment agency specializing in various sectors including Executive Search, Management, Human Resources, Accounting & Finance, Sales & Marketing, Operations, Construction Management, and Administrative search projects.Role Summary: The Client Support Specialist will be instrumental in...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    Join CornerStone Staffing as a dedicated Client Support Specialist focused on providing exceptional service to our clients and partners.Work Environment: This position offers the flexibility of working remotely.Compensation: Competitive hourly rate.Work Schedule: Part-time hours available during weekends.Role Overview:Act as the main liaison for telehealth...


  • Fort Worth, Texas, United States Global Central Air Services, Inc Full time

    Job OverviewGlobal Central Air Services, Inc. is looking for a dedicated Client Support Specialist to enhance our customer service team.Key Responsibilities:Address customer inquiries and resolve complaints efficiently.Offer detailed information regarding our HVAC products and services.Identify and troubleshoot product-related issues.Maintain accurate...


  • Fort Worth, Texas, United States ACH Child and Family Services Full time

    Job OverviewPosition Summary:The Adolescent and Family Support Coordinator plays a crucial role in identifying, evaluating, and delivering crisis support, emergency accommodations, and therapeutic services within a Trauma-Informed Care framework for youth facing homelessness or trafficking challenges. This position is responsible for disseminating...