Desktop Support Specialist

2 days ago


Hoffman Estates, Illinois, United States Vistex Full time
Desktop Support Technician

The Desktop Support Technician plays a vital role in ensuring the smooth operation of our end-user computing environment. This position is responsible for providing professional and efficient support to our users, resolving issues promptly, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Respond to user requests and resolve issues in a timely and professional manner.
  • Maintain accurate records of user issues and resolutions using our service tracking system.
  • Manage user accounts and profiles, and provide support for password-related issues.
  • Execute terminations, disabling expired accounts in accordance with IT and HR procedures.
  • Build and install new user computers, and provide initial user training.
  • Maintain asset records for all IT-related equipment and licensing.
  • Create and maintain end-user documentation, support procedures, and knowledgebase articles.
  • Support and maintain the Microsoft Office suite, including Outlook connectivity.
  • Monitor for and repair virus and malware-related issues.
  • Maintain quality of service by enforcing desktop and organizational standards.
  • Diagnose and solve hardware/software faults.
  • Repair and replace computer and peripheral hardware.
  • Learn and support the roll-out of new applications.
  • Work with the IT Purchasing Analyst to obtain quotes for hardware and software.
  • Manage stock of equipment, consumables, and other supplies.
  • Maintain the IT computer hardware life-cycle.
  • Creation and management of phone extensions.
  • Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment.
  • Maintain physical office infrastructure - cabling, AV equipment, etc.
  • Manage local physical security system.
  • Perform and assist in project work.
  • On-call and after-hours support.
About Vistex

Vistex is a leading provider of cloud-based solutions for managing promotions, rebates, and other incentives. Our platform helps businesses like yours get control of their complex programs and see the impact on revenue. With Vistex, you can make informed decisions and drive growth.

Our team is passionate about delivering exceptional support to our customers. If you're a motivated and detail-oriented individual who enjoys working with technology, we'd love to hear from you.



  • Hoffman Estates, Illinois, United States Tata Consultancy Services Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for desktop computers, laptops, printers, and other computer assets.Key ResponsibilitiesProvide technical support and troubleshooting for desktop...


  • Hoffman Estates, Illinois, United States Tata Consultancy Services Full time

    Job SummaryWe are seeking a skilled Desktop Technician to join our team at Tata Consultancy Services. As a Desktop Technician, you will be responsible for providing technical support and maintenance for desktop computers, laptops, printers, and other computer assets.Key ResponsibilitiesProvide technical support and troubleshooting for desktop and laptop...


  • Hoffman Estates, Illinois, United States Tata Consultancy Services Full time

    Job DescriptionTechnical/Functional SkillsWe are seeking a skilled Desktop Support Executive to provide infrastructural support to our end-user clients by responding to all incoming service requests/incidents for PCs/laptops. The ideal candidate will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in our...


  • Hoffman Estates, Illinois, United States Siemens Industry Software GmbH Full time

    Job Title: Technical Support Specialist IIWe are seeking an experienced Technical Support Specialist II to join our team at Siemens Healthineers. As a Technical Support Specialist II, you will play a critical role in providing expert technical IT network and/or application support for our healthcare and external customers.Responsibilities:Provide expert...


  • Hoffman Estates, Illinois, United States The Salvation Army Central Territory Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Assistant to join our Program Services Department at The Salvation Army Central Territory Headquarters. The successful candidate will provide complex administrative and clerical support to the Secretary for Program and Assistant Secretary for Program, ensuring the efficient and...


  • Hoffman Estates, Illinois, United States Specialty Care Institute Full time

    Job OverviewHealthcare Support SpecialistThe primary role of the Healthcare Support Specialist is to assist healthcare providers in delivering patient care and preparing examination areas. This position reports to the Practice Administrator.KEY RESPONSIBILITIES of the Healthcare Support SpecialistAssist Physicians, Mid-Level Practitioners, and Registered...


  • Hoffman Estates, Illinois, United States Specialty Care Institute Full time

    Healthcare Support SpecialistThe primary role of the Healthcare Support Specialist is to assist healthcare providers in delivering quality patient care and ensuring that examination rooms are adequately prepared. This position reports directly to the Practice Administrator.KEY RESPONSIBILITIES of the Healthcare Support SpecialistAssist Physicians, Mid-Level...


  • Hoffman Estates, Illinois, United States TouchPoint Full time

    TouchPoint is actively looking for a committed professional to fill the role of OFFICE SUPPORT SPECIALIST.Work Schedule: This is a full-time role with adaptable hours available from Monday to Friday.Preferred Background: Experience in a healthcare environment is advantageous.Compensation: The hourly wage ranges from $20.00 to $22.00.If you are enthusiastic...


  • Hoffman Estates, Illinois, United States Ascension Full time

    About the RoleWe are seeking a dedicated and compassionate Medical Support Specialist to join our team at Alexian Brothers Hoffman Estates, part of Ascension Living. As a Medical Support Specialist, you will play a vital role in providing exceptional care and support to our patients.Key ResponsibilitiesAdminister prescribed medications to patients under the...


  • Hoffman Estates, Illinois, United States InsideHigherEd Full time

    Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at InsideHigherEd. As a Technical Support Specialist, you will be responsible for providing college-wide training, support, and delivery of technological solutions. This role requires a strong understanding of end-user technology needs and the ability to serve as a...


  • Hoffman Estates, Illinois, United States Klimuk Immediate Care LLC Full time

    Position OverviewWe are a healthcare facility currently in search of a certified healthcare support specialist for both part-time and full-time roles. The ideal candidate will possess a minimum of one year of relevant experience. Proficiency in English is essential, and knowledge of Russian would be considered an advantageous skill. We provide a competitive...


  • Hoffman Estates, Illinois, United States InsideHigherEd Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at InsideHigherEd. As a key member of our IT department, you will be responsible for implementing end user technology needs and serving as a liaison between the user community and Information Technology.Key Responsibilities• Provide outstanding customer service in person,...


  • Hoffman Estates, Illinois, United States InsideHigherEd Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at InsideHigherEd. As a key member of our IT department, you will be responsible for implementing end user technology needs and serving as a liaison between our user community and Information Technology.Key ResponsibilitiesProvide outstanding customer service in person, online,...


  • Hoffman Estates, Illinois, United States Wyndy LLC Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as an After School Support Specialist at Wyndy LLC. As a key member of our team, you will play a vital role in providing support to students in our after school programs.Key ResponsibilitiesAssist students with homework and academic assignments, promoting a love of learning...


  • Hoffman Estates, Illinois, United States The Salvation Army USA Central Territory Full time

    Job SummaryThe Salvation Army USA Central Territory is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As a key member of our administrative staff, you will provide exceptional customer service, manage front desk operations, and support various administrative tasks.Key ResponsibilitiesFront Desk Operations:...


  • Hoffman Estates, Illinois, United States Siemens Medical Solutions USA, Inc. Full time

    About the RoleWe are seeking an experienced SAP Second Level Support Specialist to join our team at Siemens Healthineers. As a key member of our support team, you will be responsible for providing expert-level support to our business users for SAP-related issues.Key ResponsibilitiesAnalyze SAP and business processes to identify areas for optimization and...


  • Hoffman Estates, Illinois, United States IDR Healthcare Full time

    Field Technician Job DescriptionWe are seeking a skilled Field Technician to join our team at IDR Healthcare in the Chicago, IL area. This role requires approximately 90% travel and involves working with machinery, installing equipment, and providing technical support to customers.Key Responsibilities:Operate and troubleshoot machinery to ensure optimal...


  • Hoffman Estates, Illinois, United States Fulcrum Global Technologies Full time

    About Fulcrum Global Technologies At Fulcrum Global Technologies, we stand at the crossroads of innovation and legal expertise, committed to delivering cutting-edge solutions for legal professionals. Our team thrives on addressing complex challenges and providing reliable, efficient, and intelligent solutions to legal experts worldwide. Join us in...


  • Hoffman Estates, Illinois, United States Ascension Full time

    About Our TeamAt Alexian Brothers Ambulatory Group Neuro Admin, part of Ascension Living, we're dedicated to providing exceptional care and services to our patients. Our team is committed to creating a supportive and inclusive environment where everyone can thrive.Job SummaryWe're seeking a skilled Medical Assistant to join our team. As a Medical Assistant,...


  • Hoffman Estates, Illinois, United States Ascension Full time

    About UsAlexian Brothers Ambulatory Group Neuro Admin, part of Ascension Living, offers a unique blend of personalized care, exceptional services, and city comforts in a beautiful community setting.We are committed to providing services, amenities, opportunities, and support to help seniors live healthier and happier at every age and stage.As a national...