Desktop Support Specialist
2 days ago
The Desktop Support Technician plays a vital role in ensuring the smooth operation of our end-user computing environment. This position is responsible for providing professional and efficient support to our users, resolving issues promptly, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Respond to user requests and resolve issues in a timely and professional manner.
- Maintain accurate records of user issues and resolutions using our service tracking system.
- Manage user accounts and profiles, and provide support for password-related issues.
- Execute terminations, disabling expired accounts in accordance with IT and HR procedures.
- Build and install new user computers, and provide initial user training.
- Maintain asset records for all IT-related equipment and licensing.
- Create and maintain end-user documentation, support procedures, and knowledgebase articles.
- Support and maintain the Microsoft Office suite, including Outlook connectivity.
- Monitor for and repair virus and malware-related issues.
- Maintain quality of service by enforcing desktop and organizational standards.
- Diagnose and solve hardware/software faults.
- Repair and replace computer and peripheral hardware.
- Learn and support the roll-out of new applications.
- Work with the IT Purchasing Analyst to obtain quotes for hardware and software.
- Manage stock of equipment, consumables, and other supplies.
- Maintain the IT computer hardware life-cycle.
- Creation and management of phone extensions.
- Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment.
- Maintain physical office infrastructure - cabling, AV equipment, etc.
- Manage local physical security system.
- Perform and assist in project work.
- On-call and after-hours support.
Vistex is a leading provider of cloud-based solutions for managing promotions, rebates, and other incentives. Our platform helps businesses like yours get control of their complex programs and see the impact on revenue. With Vistex, you can make informed decisions and drive growth.
Our team is passionate about delivering exceptional support to our customers. If you're a motivated and detail-oriented individual who enjoys working with technology, we'd love to hear from you.
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