Patient Access Manager, Stravitz-Sanyal Institute for Liver Disease

13 hours ago


Richmond, California, United States Commonwealth of Virginia Full time
Job Summary:

The Stravitz-Sanyal Institute for Liver Disease at Virginia Commonwealth University is seeking a highly skilled Patient Access Manager to oversee the daily administration of patient access for SSLI services. This role will ensure that clinical access activities are carried out in accordance with SSLI objectives, collaborating with other institutes within VCU, VCU Health, or outside groups. The Patient Access Manager will provide support to the SSLI Clinical and Research Divisions, working in coordination with the VCU Health Division of Gastroenterology, Hepatology, and Nutrition.

Key Responsibilities:

- Facilitate the implementation of hepatology scheduling pathways for patients accessing outpatient clinical services across all standard of care and clinical research settings.
- Ensure patient access and hepatology scheduling pathways are aligned with SSLI care pathways.
- Collaborate with all departments and team members involved in outpatient clinical service access to ensure appropriate and timely patient access in accordance with SSLI care pathways.
- Provide oversight and management of clinic schedules and calendars for clinical providers.

Requirements:

- Ability to advise interdisciplinary teams in area of expertise.
- Demonstrate excellent oral and written communication in daily interactions.
- Proven ability to clearly articulate specific information in regards to patient access and clinical operations.
- Ability to advise teams on the implementation and modification of technological components of scheduling pathways for access to clinical services.
- Ability to collect, analyze, and interpret information for leadership.
- Ability to oversee team training and access to E-HR in regards to scheduling pathways.

Preferred Qualifications:

- Previous experience working in the field of Hepatology.
- Deep knowledge of the operations and maintenance of the VCU Health e-HR (EPIC) in regards to patient access, provider clinic schedules, and clinic operational templates.
- 10-15 years of relevant professional experience with patient access in outpatient clinical services.

About the Role:

This is a full-time position with a 40-hour workweek. The position will remain open until a suitable candidate is selected. Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

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