2024-Entrance Attendant

2 weeks ago


South Lake Tahoe, California, United States Vista Recreation Full time
Job Overview

Position Title: Entrance Attendant

Reports To: Entrance Supervisor

Classification: Seasonal, Part-Time

Position Summary

The Entrance Attendant plays a crucial role in delivering outstanding service to visitors, agencies, and team members at designated entrance points or kiosks. This position is tasked with the precise and prompt management of cash and credit transactions at the entrance locations. The Entrance Attendant will process all visitor reservations and day-use entries, warmly welcoming all guests in a professional manner while effectively conveying knowledge of park rules, regulations, services, and features.

Key Responsibilities

  • Provide service to guests in a friendly and courteous manner, setting a positive example for visitors and colleagues.
  • Manage cash register operations and handle credit and debit card transactions.
  • Process all visitor reservations and day-use entries efficiently.
  • Respond to phone inquiries and assist guests in making reservations.
  • Communicate effectively regarding park rules, regulations, services, and features to all guests.
  • Ensure the cleanliness and organization of the entrance area or kiosk.
  • Assist with additional related tasks as required or assigned.

Qualifications

  • Must be at least 18 years old (21 to drive) and have reliable transportation.
  • Minimum of one year experience in a customer service or hospitality environment.
  • Ability to work independently as well as collaboratively within a team.
  • Exceptional customer service skills.
  • Strong organizational and time management abilities.
  • Capability to thrive in a fast-paced setting.
  • Availability during weekends, holidays, and peak visitation times, with schedules coordinated with local management.
  • Demonstrated customer service aptitude; enjoys engaging with the public.
  • Genuine concern for enhancing the guest experience and comfort with frequent public interaction.
  • Willingness to perform light manual tasks and remain stationary or move around for extended periods.
  • Able to work in various weather conditions.


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