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Server - Hospitality Professional

2 months ago

Lake Forest, California, United States Charlestowne Hotels Full time

Job Summary:

We are seeking a highly skilled and customer-focused Server to join our team at Charlestowne Hotels. As a Server, you will be responsible for providing exceptional dining experiences for our guests, ensuring that every interaction is memorable and exceeds their expectations.

Key Responsibilities:

  • Guest Interactions: Greet all customers warmly and with appropriate greetings, ensuring a positive and welcoming atmosphere.
  • Table Management: Prepare dining tables for service, lay out napkins and utensils, refill condiments, and perform other preparations and side-work tasks.
  • Order Taking: Take guest food and beverage orders accurately, ensuring that all menu choices, specialties, and menu deviations are known.
  • Service Delivery: Handle table assignments, seating customers, food and drink suggestions, and communicate customer needs to the cooks.
  • Revenue Management: Accurately record revenue and accept cash, credit card, room charges, and direct billing payments.
  • Confidentiality and Asset Protection: Maintain confidentiality of proprietary information and protect company assets.
  • Team Collaboration: Develop and maintain positive working relationships with co-workers and others, ensuring a cohesive and efficient team environment.
  • Quality Assurance: Comply with quality assurance expectations and standards, ensuring that all service standards are met.

Secondary Responsibilities:

  • Bus Tables and Assist with Processing Dirty Dishes: Bus tables and assist with processing dirty dishes if necessary.
  • Assist Kitchen with Prep Work or Plating: Assist kitchen with prep work or plating if necessary.
  • Clean Front of the House Areas: Clean all front of the house areas, including windows, light fixtures, and entrance, as assigned.
  • Fill Water Bottles, Cut Fruit, Roll Silverware, and Complete Other Service-Related Tasks: Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.

Physical Demands:

  • Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending, and stooping, are performed safely.
  • Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds.

Requirements:

  • One year of prior food and beverage experience preferred.
  • Prior guest relations training.
  • Knowledge of proper food handling.
  • Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
  • Strong written/verbal communications skills.
  • Positive upbeat attitude/personality.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimum supervision.
  • Punctuality and reliable attendance are required.
  • Proper food safety training and certification as described by law.
  • Experience working with computers (MS Office/Google), POS (Micros, Aloha, etc.), and reservation software (Open Table).