Medical Contact Center Representative
2 weeks ago
Job Summary:
The Medical Contact Center Representative at LifeBridge Health uses established protocols, guidelines, and software programs to handle customer inquiries and requests received through various channels, including phone, electronic medical records portal, and the organization's website.
The primary focus of this role is to support specific provider practices, departments, or services within LifeBridge Health, handling requests related to appointments, prescription refills, and other practice-associated activities, such as pre-authorization and referral follow-up.
The representative works collaboratively with other staff members to identify and respond to customer needs, enhancing the overall customer experience.
Key Responsibilities:
- Utilize knowledge of specialized fields to address customer inquiries and requests.
- Work in partnership with other staff members to provide seamless customer service.
- Proactively identify and respond to customer needs to enhance the customer experience.
Requirements:
- Formal working knowledge equivalent to an Associate's degree (2 years of college) in a specialized field.
- 1-3 years of experience in a related field.
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