Healthcare Service Coordinator

2 weeks ago

Albuquerque, New Mexico, United States UNM Medical Group, Inc. Full time
Job Overview

The UNM Medical Group, Inc is looking for a dedicated Patient Services Coordinator to join our team in the Cancer Center Scheduling Area.

Salary Range: Minimum $34,299 - Midpoint $42,203*

*Compensation is based on years of relevant experience.

This role is essential for managing the scheduling requirements of patients at the Cancer Center, which includes processing observation orders, coordinating patient arrivals, and ensuring clinical staff are prepared for triage.

The Patient Services Coordinator plays a vital role in the department's success by meeting established performance goals in a high-demand clinic environment while addressing the needs of patients and healthcare providers.

Key Responsibilities:

Under limited supervision, the coordinator will perform a variety of administrative support tasks at the assigned clinic, including:

  • Patient Interaction: Provide direct service to patients via phone or in-person, including scheduling appointments and handling reception duties.
  • Data Verification: Confirm demographic and insurance information, and assist with referrals and prior authorizations.
  • Issue Resolution: Address patient concerns and complaints, acting as a liaison with physicians and insurance companies as needed.

Minimum Qualifications:

A high school diploma or GED is required. Additional degrees from accredited institutions may substitute for experience on a year-for-year basis. Verification of education and licensure (if applicable) will be required upon hire.

About UNM Medical Group, Inc:

UNM Medical Group (UNMMG) is currently seeking a dedicated Patient Services Coordinator for the UNM Cancer Center. This position will encompass various functional areas, including New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, and PBX Operations.

Responsibilities Include:

  1. Reception Duties: Manage incoming calls, facilitate patient check-in/out, and ensure accurate appointment scheduling.
  2. Registration Tasks: Collect insurance information and verify patient demographics.
  3. Financial Management: Handle co-pays and upfront payments, ensuring compliance with cash management policies.
  4. Billing Coordination: Generate necessary billing documents during patient visits.
  5. Prior Authorization Management: Coordinate referrals and verify insurance coverage.
  6. Communication: Maintain ongoing dialogue with the centralized Practice Coordinator regarding staffing and operational issues.
  7. Record Keeping: Maintain accurate filing systems and update data as required.
  8. Cross-Training: Provide backup support for other administrative roles as needed.

Why Choose UNM Medical Group, Inc.?

Since our establishment, we have fostered strong partnerships within the UNM Health system, emphasizing an Attitude of Service characterized by Positivity, Integrity, and Respect as we strive for Excellence.

Diversity, Equity, and Inclusion Commitment:

We are committed to recognizing and promoting all forms of diversity, fostering health and well-being throughout New Mexico.

Benefits:

  • Competitive Salary & Benefits: We offer a comprehensive benefits package.
  • Insurance Coverage: Medical, dental, vision, and life insurance are included.
  • Additional Perks: Tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

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