Healthcare Outreach Coordinator

2 weeks ago


Albuquerque, New Mexico, United States Duke City Urgent Care Full time

Duke City Urgent Care is seeking a committed professional to fill the role of Patient Outreach Specialist (POS).

Location: Duke City

Reporting to: Administrative Supervisor - Value Based Care Programs

Position Overview

The Patient Outreach Specialist (POS) serves as a vital link between patients and Duke City Urgent Care. Your approachable demeanor and exceptional customer service skills are essential for creating a welcoming environment for all patients. In this position, you will undertake various administrative duties to effectively support healthcare staff, patients, and their families.

Key Responsibilities

As a Patient Outreach Specialist, your duties will include:

  • Delivering outstanding customer service through phone and digital communication
  • Accurately recording and gathering essential information
  • Coordinating patient appointments and collaborating with various healthcare organizations
  • Ensuring effective scheduling and teamwork
  • Managing patient registration and payment procedures
  • Engaging in outreach initiatives for patient education
  • Maintaining an organized workspace
  • Collaborating effectively with colleagues
  • Addressing patient inquiries and concerns with professionalism
  • Monitoring and meeting performance metrics

Qualifications

  • At least one year of relevant experience in healthcare or customer service

Educational Background

  • High School Diploma or equivalent


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