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Healthcare Services Coordinator
2 months ago
The UNM Medical Group, Inc. is in search of a dedicated Full-time Patient Services Coordinator to be part of our Truman Health Services Team. This role requires exceptional communication skills and a commitment to teamwork.
Salary Range: Minimum $34,299 - Midpoint $42,203*
*Compensation is based on total relevant experience.
*Salary is calculated based on a full-time equivalent (1.0 FTE) of 40 hours per week. Hours worked below this threshold will be prorated accordingly. Standard work hours are Monday - Friday from 8 AM to 5 PM.
The ideal candidate will possess experience in a fast-paced Primary Care Clinic environment and be knowledgeable about processes such as insurance verification, patient eligibility checks, appointment scheduling, and managing multiline phone systems. Experience in collecting patient co-pays, maintaining daily cash collections, and preparing deposits is also essential.
This position demands a reliable, enthusiastic individual with a strong work ethic who can efficiently coordinate calls and registrations while delivering outstanding customer service.
Position Summary
Under limited supervision, this role encompasses a variety of administrative support tasks at the assigned UNMMG Ambulatory Clinic. Responsibilities include direct patient service via phone or in-person, scheduling appointments, performing receptionist duties, verifying demographic and insurance details, and obtaining necessary referrals and prior authorizations from insurance providers. The coordinator will also assist with patient concerns and act as a liaison with physicians, other healthcare providers, and insurance companies as needed.
Essential Qualifications for a Patient Services Coordinator:
A high school diploma or GED is required. Higher education credentials from an accredited institution may substitute for experience on a year-for-year basis. Verification of education and licensure (if applicable) will be required upon selection for hire.
About Truman Health Services:
- Compassionate & Evidence-Based Care: Work within an interdisciplinary team that provides patient-centered medical care for HIV and gender-affirming primary care, alongside consult services for Hep-C and PrEP, ensuring the highest standards in healthcare.
- Holistic & Integrated Care: Be part of an organization that comprehensively addresses patients' medical, social, and mental health needs, committed to their overall well-being.
- Inclusive & Impactful Environment: Contribute to a dynamic, LGBTQIA+ affirming setting where you can make a significant difference in the lives of individuals in New Mexico.
UNM Medical Group, Inc. encourages individuals with lived experience to apply.
Priority will be given to candidates who possess:
• Experience in providing Community Health Worker services to medically and socially complex populations.
• Experience in delivering social support services to individuals living with HIV/AIDS.
• Experience working with the LGBTQ+ community.
• Experience in a community-based multidisciplinary setting.
• Bilingual proficiency in English and Spanish.
Key Responsibilities of a Patient Services Coordinator:
- Reception Duties: Responsible for clinic reception tasks including answering incoming calls, patient check-in/out, and coordinating accurate patient appointment scheduling through electronic and manual systems.
- Registration Duties: Responsible for registration tasks including obtaining insurance card copies, verifying patient demographics and insurance information, and ensuring accurate data entry into UNMMG systems.
- Financial Management: Responsible for collecting co-pays and upfront payments, generating patient receipts, and reconciling daily cash collections according to UNMMG policies.
- Billing Responsibilities: Responsible for generating charge documents and other billing paperwork during patient visits to ensure proper billing information is documented.
- Prior Authorization Coordination: Responsible for processing referrals and prior authorizations, interfacing with insurance companies to verify coverage and obtain necessary approvals.
- Maintain communication with the centralized UNMMG Practice Coordinator regarding staffing, training, and operational issues.
- Maintain record-keeping and filing systems; gather, enter, and update data as required.
- Provide backup support for other administrative personnel as needed; cross-train for various administrative and customer service functions.
- Perform miscellaneous job-related duties as assigned.
Why Consider UNM Medical Group, Inc.?
Since our establishment in 2007, our organization has continually expanded and formed strong partnerships within the UNM Health system. We ASPIRE to embody values of Service, Positivity, Integrity, and Respect while striving for Excellence in all our endeavors.
Diversity, Equity, and Inclusion Commitment:
We are dedicated to recognizing, cultivating, and promoting all forms of diversity and fostering health and well-being throughout New Mexico by embracing cultural humility and respect for all individuals.
Benefits:
UNMMG offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.
Explore the opportunity for a Patient Services Coordinator with UNM Medical Group, Inc.
